English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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HB
HB
1 reviews
11 months ago
5 out of 5 stars

prompt delivery

prompt delivery

Helpful?
11 months ago
5 out of 5 stars

5 stars all around!!!!!!!!!!!

Purchased a tea set for my granddaughter-it was absolutely what we wanted!! Beautifully crafted set. We received it in a timely fashion and it was very well packaged.

Helpful?
11 months ago
5 out of 5 stars

Great selection

Great selection, reasonable prices, quick shipping. So glad I found this sweet little gem.

Helpful?
Dee H
Dee H
1 reviews
11 months ago
5 out of 5 stars

The Best Natural Tea Varieties Ever!

I love the varieties of teas you offer and the history of them in my emails. I purchased teas for my two adult daughters and tried to split them evenly. They’ve had them before and enjoyed them, so they became Christmas gifts this time. They loved this gift!

Helpful?
11 months ago
5 out of 5 stars

My order came well packed and in…

My order came well packed and in perfect condition. It also arrived very quickly.

Helpful?
Ari
Ari
1 reviews
11 months ago
3 out of 5 stars

The honey packets I ordered were just…

The honey packets I ordered were just thrown into a box, no packaging, per se. And they were all sticky, so I had to wash and dry 50 packets of honey. Not cool. UPDATE: So the store saw my review/comment, and didn't say a word. Just responded with Thanks for your business. I guess they really don't care. Interesting.

Helpful?
11 months ago
5 out of 5 stars

Last minute order for Christmas…

Last minute order for Christmas presents. Tea arrived on time and recipients were very pleased with the teas.

Helpful?
Rob Coleman
Rob Coleman
1 reviews
11 months ago
5 out of 5 stars

Found items that are diffciult to find

Found items that are diffciult to find

Helpful?
Victoria R
Victoria R
1 reviews
11 months ago
1 out of 5 stars

None of my clients noticed the tiny…

None of my clients noticed the tiny tiny gift message so no-one had any idea who these gifts were from. Super disappointing

Helpful?
11 months ago
1 out of 5 stars

Poor delivery

Poor delivery. I ordered an item for Christmas and it came too late and I was unable to get a refund. I will not use your store again

Helpful?
Guest
Guest
1 reviews
11 months ago
5 out of 5 stars

Easy to order

Easy to order. Fast delivery. Nice packaging.

Helpful?
Sylvia
Sylvia
1 reviews
11 months ago
5 out of 5 stars

Long term customer

Helpful, quick service. Have used for many years.

Helpful?
11 months ago
5 out of 5 stars

Awesome candy

I remember getting this candy at christmas time as a kid. Loved it then and still great. Glad I found it again. Keep up the awesome work.

Helpful?
Autumn
Autumn
1 reviews
11 months ago
5 out of 5 stars

Ordered a teapot and tea for a gift

Ordered a teapot and tea for a gift. The products came well packaged and secure, and the recipient loved both the pot and the tea!

Helpful?
Joe G
Joe G
1 reviews
11 months ago
5 out of 5 stars

It’s good

Great service! Scottish breakfast tea is good! I just don’t think it’s as strong as the Irish breakfast, but that’s me

Helpful?
11 months ago
5 out of 5 stars

Success at last!

We have had a difficult time finding Mincemeat for our Christmas cake that was reasonably priced. We found it at the English Tea Store. Not only was it reasonably priced but it shipped in a timely manner.

Helpful?
Elizabeth w
Elizabeth w
1 reviews
11 months ago
3 out of 5 stars

My order was a Christmas gift and i was…

My order was a Christmas gift and i was extremely disappointed to have the tea packaged in manila like envelopes. I expected christmas or some other gift worthy packaging. Very embarrassing. Such a shame for what could have been a thoughtful and unique gift.

Helpful?
Linda Delaney
Linda Delaney
1 reviews
11 months ago
3 out of 5 stars

I ordered two jars of Currant Jelly

I ordered two jars of Currant Jelly - something I can't find in the stores in my area. The jelly is delicious - probably the best I've ever tasted. The expiration date is in March of this year. Had I known the short expiration date - would have only ordered one jar. Food can't be returned and the best the company would do would be a 15% credit or refund. No thanks.

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

The Tea I Was Looking For

I was looking for a tea similar to what I’ve had on a yoga retreat. This fit the bill perfectly.

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Alison clapp
Alison clapp
1 reviews
11 months ago
5 out of 5 stars

product as expected.

product as expected.

Helpful?

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