Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
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Contact info
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Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
jm
jet maal
US
Extremely poor service
Extremely poor service received. It has taken 3 months to complete a simple mortgage and change of equity. I had to chase the case continuously, multiple times a week via the online chat and by phone as they were not updating the portal. After chasing and chasing as to why it was taking so long with no real answers, I asked to check what details they had submitted to find that they had not responded to the other party due to encryption... but rather than look into it themselves they chose to ignore it. You need to have systems and processes to deal with such issues. Pretty basic, the staff were not very helpful and didn't really know what to do about the situation. I would not recommend Enact to anyone after this experience.
Date of experience: August 20, 2024
MP
Very good and fast service
Very good and fast service. I highly recommend it - 5 stars
Date of experience: August 20, 2024
C
Exceptional and professional
Everything been easy. Professionalism, kind people, informed, had answers, moved according to needs, person centred way, very good communication and transparency. Patient and understanding. All process updated on real time and accessible
Date of experience: August 18, 2024
MM
Excellent service delivered on time.
Excellent service delivered on time. Very easy to contact the conveyancing team, prompt response to any queries I have regarding my remortgage. Clear explanations given to me on progress of my case. Very good at solving any issues with clear explanations. Fantastic at keeping to deadline. I recommend Enact conveyancing.
Date of experience: August 15, 2024
AF
Excellent service
They made the whole process very simple. Easy to follow online portal but equally easy to get hold of real people if you needed to discuss anything - and they were always friendly and polite. I have had bad experiences with this part of switching mortgaged before but I would definitely recommend Enact.
Date of experience: August 15, 2024
GJ
It was a pleasure doing business with…
It was a pleasure doing business with Enact. They were professional and reassuring throughout the full process with a prompt reply any queries. Thank you.
Date of experience: August 15, 2024
MJ
Happy Customer
Excellent and expert help when remortgaging my house to swap mortgage providers. Kept me informed of all developments in a timely manner and if documents were needed Enact gave me all of the details required. Any questions I had were always answered again in a timely manner. I would use Enact again if required and would recommend them. Great conveyancers.
Date of experience: August 14, 2024
N
Swift
Swift, responsive and very Professional. Case owner answered any questions in a timely manner.
Date of experience: August 14, 2024
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