Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
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Contact info
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Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
C
Consumer
US
High volume conveyancing
High volume conveyancing, the minute something is not as expected it falls apart. Case handlers follow a procedure that just doesn’t handle unexpected issues. Largely unresponsive, my case handler rarely available but experienced in having to having to apologise. Title deed department have been obstructive after questions raised about their decisions. Use them if your lender is paying, though really you are anyway. Poor choice if you want a personal experience.
Date of experience: September 18, 2024
GT
Superb and professional service from…
Superb and professional service from start to finish. Team always on hand to deal with any queries and hugely proactive throughout the process. All the services were intuitive and user-friendly. I was particularly impressed with the pace at which everything happened. A totally stress-free experience. I would highly recommend and am reassured to be a client for my forthcoming process.
Date of experience: September 17, 2024
LL
Not sure they know what they are doing
Enact are currently dealing with my re-mortgage. i signed up to their portal and completed the first couple of steps online no issues. They then told me I would receive a link to sign a mortgage deed, which I never received. They then told me that they had removed this option digitally and I would have to do it by post. When it arrived in the post it was absolutely littered with errors (incorrect names etc). I called them to be advised they would have to correct this and send me new documents, fast forward one day, they are calling me again accusing me of not returning documents. I do not think this company actually speak to each other, otherwise they would know its me waiting yet again for them to take action. Frustrated is putting it politely!
Date of experience: September 16, 2024
MM
Very good on time every thing no need
Very good on time every thing no need
Date of experience: September 16, 2024
AM
I recently had the good fortune of…
I recently had the good fortune of working alongside Courtney Rigby on a recent purchase. it was thanks to Courtney's professionalism, never to much trouble attitude and attention to detail that we were able to get a successful outcome for our shared client, I very much hope to work with Courtney again in the future
Date of experience: September 16, 2024
GR
Extremely professional
Extremely professional, informative & patient.
Date of experience: September 13, 2024
kr
Customer service experience awful!
We are porting a portion of our life time mortgage with Pure Retirement, to a new build property and Enact are the conveyancing firm for Pure Retirement. We have found Enact incredibly and far too slow, causing us who are pensioners a lot of stress as we may loose our house if we don't complete by 30/9 and if this happens it will be solely down to Enact, not our solicitor.
Date of experience: September 13, 2024
MJ
a very professional company that answer…
a very professional company that answer queries quickly and precise. very good interaction with customers on updates and actions to be completed, always there for to settle any doubts.
Date of experience: September 13, 2024
A
Anthony
US
I am happy with the service I received…
I am happy with the service I received from Enact. I was kept up to date with information throughout the process. The level of service I received was professional and efficient and completion was achieved quickly. Thank you Enact, I would definately use your services again and recommend you to others.
Date of experience: September 13, 2024
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