Review summary

Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

Made sure everything was sorted in the…

Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.

N
Overall good service

Overall good service

S
Remortgage

Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.

M
They were tremendously helpful…

They were tremendously helpful throughout

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All reviews

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Showing 81 - 90 of 996 reviews
M
5 out of 5 stars

I would definitely recommend Enact

I would definitely recommend Enact. Recently they helped me remortgage my house and I have nothing but positive feedback on services they offer. If you need someone who always answers calls, is patient on the phone and happy to check on the spot and explain everything then Enact are your people. I needed this exact service to make the process go as smoothly as possible without extra stress that remortgaging can bring. Thank you all for your help!

Date of experience: June 11, 2025

IM
5 out of 5 stars

I want to leave excellent feedback for Enact

I want to leave excellent feedback for Enact Conveyancing that did their job like true professionals. They completed everything very quickly, and I am extremely satisfied. Very professionals!

Date of experience: June 11, 2025

S
1 out of 5 stars

A frustrating and stressful experience

My experience with Enact was extremely disappointing. A straightforward case was turned into a drawn-out, stressful ordeal due to a series of preventable errors and poor communication. Firstly, completion was delayed by a week because I was given the wrong advice about how to cover a shortfall β€” something that should have been clear and routine. When the second completion date was set, that too was delayed, this time due to lack of communication from my caseworker. I ended up doing all the chasing myself β€” contacting the lender directly, coordinating updates, and repeatedly asking Enact to upload one document, which they took far too long to do. It was exhausting, especially when I was supposed to be supported through this process. For what should have been a simple transaction, the experience became unnecessarily difficult and emotionally draining. I would not recommend Enact based on this experience.

Date of experience: June 11, 2025

MJ
5 out of 5 stars

Highly Recommended

The whole process was made very simple to follow. They kept me informed at every stage, removing any concerns that I had. A pleasure to work with & I'd recommend to everyone.

Date of experience: June 11, 2025

JW
5 out of 5 stars

Recently remortgaged and Enact managed…

Recently remortgaged and Enact managed this process for me. Overall very good and the portal worked fine, only area which would have worked more efficiently would be for the portal to email you when there was a change or request to do something, but otherwise very good overall service.

Date of experience: June 10, 2025

c
5 out of 5 stars

Efficiency

Harry my Case handler was courteous always had good knowledge and provided me with answers that I needed regarding my remortgage. He was professional, knowledgeable and the whole team were very efficient.

Date of experience: June 9, 2025

JR
5 out of 5 stars

Each step was straight forward and easy…

Each step was straight forward and easy to navigate the website. The process from start to finish was stress free.

Date of experience: June 9, 2025

ca
4 out of 5 stars

Recommend, Trusted, reliable firm

Very good service from this lawyer firm did execute our remortgage application really quick, we had a little step back from our side but after sort that out we completed in no time thanks a lot to all the team Definitely recommend

Date of experience: June 9, 2025

MF
1 out of 5 stars

They literally had one job to do and…

They literally had one job to do and complete the re-mortgage transaction today. They promised, we paid for same day money transfer, and they failed. Everyone borrows money for a purpose and now we have missed out on our subsequent opportunity. Not only would I urge everyone reading this to not use them, but I will be taking this to their regulatory and professional bodies.

Date of experience: June 9, 2025

A
1 out of 5 stars

Slow to respond, poor service

Slow to respond, asking for documents to be sent late in the process (having already been sent them months before). Barely reply to emails or request for call backs. Don’t provide sufficient details for redemption amounts. Avoid.

Date of experience: June 9, 2025

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