Made sure everything was sorted in the…
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
4.4
Great
1,000 reviews
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Review summary
Enact Conveyancing receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Overall good service
Overall good service
Remortgage
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
They were tremendously helpful…
They were tremendously helpful throughout
Company details
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Contact info
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Website
www.enact.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
V
VioletM
US
Applied for a remortgage with Natwest…
Applied for a remortgage with Natwest months ago. A small amount, loads of equity- tiny percentage of property value. Their solicitors Enact are useless. They raised an issue, I resolved it. They didn’t tell me it was resolved, then did through the live chat, then case workers changed their minds during the final checks. I have provided all the necessary evidence from my current provider and Land Registry but it all gets ignored. ‘Computer says no’. Legal acumen is clearly limited. Natwest said it would be sorted in 3-5 days. Ten days later told by Enact not able to progress. Complete waste of time and left me two weeks to look elsewhere! In meantime my mortgage deal runs out and I get stuck with high interest charges! Incorrect interpretation of the legal position confirmed. Now they say my other provider’s legal charge application came and went in between their initial and final searches! Almost laughable. As expected my complaint not upheld - they are right and Land Registry, my current provider and I are all wrong!
Date of experience: June 14, 2025
PW
Good overall service and experience
Overall the service from enact was quite good. Everything was managed through a secure web portal which meant messages could be sent and received, along with the majority of documents. The only thing that let it down for me was the correspondence being unclear at times. A mixture of communication with real people and automated messages in the same thread was confusing and it would be helpful if the messages were labelled or separated. I would use this service again.
Date of experience: June 13, 2025
RB
Brilliant service from start to finish
Brilliant service from start to finish. They were extremely helpful and kept us updated during each step of our re-mortgage. I would not hesitate to use Enact again. Thank you for making the process run so smoothly.
Date of experience: June 13, 2025
ks
Very poor service
Very poor service. No response , no updates despite several chasers by emails, phone calls, etc. My case has been ongoing from December 2024 to now. My solicitor even got the sellers name incorrect and requested me to sign the wrong contracts.. I even escalated the matter to the complaints department but still no news
Date of experience: June 13, 2025
MH
Matt H
US
Outstanding near to completion
Enact really went up a gear near to completion, when things get that bit more stressful and you need them the most. Some of the early stages seemed to go a bit slow, with a switch of person dealing with us, and we were definitely held up by our buyers for a while (not Enacts fault). However in the final week they were outstanding: always available when I needed them and proactive in calling me several times. Very impressed.
Date of experience: June 12, 2025
RB
Terrible terrible FRUSTRATING experience
Terrible terrible experience. COMPLETELY AVOID. Find people who can talk to you, offices you can visit. There is no visibility, no information with people saying things like "soon" and "it's another team". This is by far the worst professional services experience I've ever had. Nowhere near complete after weeks and weeks of silence and zero activity. I even have First Direct trying to speak to them and unable to find anything more out, promises of calls back unfulfilled. This is close to criminal. You will do better going to your High Street conveyancer because whatever so called value add or IP Enact are meant to have, it doesn't exist. You are TRAPPED in incompetence and total service failure once you start. Save yourself the pain and literally use anyone else.
Date of experience: June 12, 2025
NB
Very quick and responsive
Very quick and responsive. No issues and answered all questions adequately as well as being efficient and true to their word.
Date of experience: June 12, 2025
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