Enact Conveyancing
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Applied for a remortgage with Natwest…
Applied for a remortgage with Natwest months ago. A small amount, loads of equity- tiny percentage of property value. Their solicitors Enact are useless. They raised an issue, I resolved it. They didn’t tell me it was resolved, then did through the live chat, then case workers changed their minds during the final checks. I have provided all the necessary evidence from my current provider and Land Registry but it all gets ignored. ‘Computer says no’. Legal acumen is clearly limited. Natwest said it would be sorted in 3-5 days. Ten days later told by Enact not able to progress. Complete waste of time and left me two weeks to look elsewhere! In meantime my mortgage deal runs out and I get stuck with high interest charges! Incorrect interpretation of the legal position confirmed. Now they say my other provider’s legal charge application came and went in between their initial and final searches! Almost laughable. As expected my complaint not upheld - they are right and Land Registry, my current provider and I are all wrong!