Enact Conveyancing
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Passive and non-responsive causing expensive delays
Delays, lack of contact, inactive case management and reliance on snail mail. I have tried to contact my case manager on numerous occasions to no avail. When requesting a phone call to see why my case isn’t moving they phone once during work hours with no estimated time and then do not attempt to contact you after that. No emails, no updates nothing. It’s been 3 weeks since I started requesting info as the longer I am with my current lender the more money I lose. There are no ‘tasks’ for me to action, many unanswered messages asking what’s going on and a great deal of frustration. When speaking to them on the telephone I asked if my case manager had left and if I could have a point of contact. I was told no she hadn’t left and that they were currently managing 8000 case files so …. I responded that their caseload isn’t my concern and if they can’t provide a service at that level that is their issue and shouldn’t be mine. Can’t say I’d be keen to remortgage with a company who uses this brand in the future