Enact Conveyancing
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Don’t use them if you don’t have to it’s not worth it
This has been a dismal service. I contacted the team on the 6th of June and advised that they would need to pick up the phone and call the company for my settlement statement. On the 13th I called them again to see if this has been done but unfortunately it had not. So I requested it to be done. On the 16th they were sent it via email but couldn’t open it so again requested it via email. But when I called on the 17th they advised they had not received it so I suggested for them to call them up and request it m. On the 23rd they advised they did receive it in on the 16th but they couldn’t open it. So I asked them why they didn’t tell me this when I called on the 17th. So I contacted the company to request it and it took me 3 mins on the phone and it was sent out the same day. Then they can back and said they cannot use it as it is addressed to my partner and I so I said pick up the phone and call them and they would be happy to send out a new one. They didn’t bother so I requested it again today and Enact received it but have said that it takes 2 days to process. Baring in mind all this time wasting and the other settlement statement from a separate company will expire on the 27th which will mean they need to request a new on and that takes 2-3 working days to request but and then another 2-3 working days to process and the next one expires on the 2nd of July. It would of been easier to to not go with this company and I should of paid for my own conveyancer as it would of been easier, quicker and less stressful.