Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Peter Beattie
Peter Beattie
1 reviews
about 1 year ago
5 out of 5 stars

Many thanks to Chris and Charlie

I was very impressed with the service from Empire Delivery. My chair was delivered on time by Chris and Charlie, who were helpful, friendly and efficient. They didn't even complain when they had to climb the 67 stairs up to my flat. They showed me how to operate the chair and took away all the packaging. I would highly recommend them.

Helpful?
Robert Barr
Robert Barr
1 reviews
about 1 year ago
5 out of 5 stars

Fast and friendly

Contacted as promised, arrived when expected and provided a clear, fast and friendly service. Took all the packaging away with as well. Thank you Chris and Charlie!

Helpful?
susannah
susannah
1 reviews
about 1 year ago
5 out of 5 stars

Faultless

Efficient, cheerful people who made contact before arriving and provided a neat, professional result. Very polite and removed their shoes to protect my floors. I’m so impressed with Pete, Sonny and Alex, thank you.

Helpful?
Louise
Louise
1 reviews
about 1 year ago
5 out of 5 stars

We're fantastic!

Arek and Lumear went above and beyond! They called 20 minutes before arriving to let me know they were nearly here. They took my front door off to make sure my sofa would fit through easily, set the sofa up nicely, took away all the packaging and put my door back on - very efficient, super friendly and did it all without a complaint. They were so wonderful, I can't compliment them enough. Fantastic service!

Helpful?
Terrance
Terrance
1 reviews
about 1 year ago
5 out of 5 stars

Excellent service.

Arrived on time. Very professional, knowledgable and friendly. Even after starting at 4am in Essex.

Helpful?
GARETH THOMAS
GARETH THOMAS
1 reviews
about 1 year ago
5 out of 5 stars

Excellent service from Chris V and…

Excellent service from Chris V and Lumear. Communicated with updates before delivery. Positioned our new sofa where we wanted it, unwrapped it, and assembled it. Even took all the packaging away. Highly recommend.

Helpful?
about 1 year ago
5 out of 5 stars

Brilliant service

Brilliant service! Arek & Lumear called 20 minutes before their arrival. They were very friendly and professional throughout their whole deliverance. They carried the mattress upstairs and placed on the bed frame, they took it out from its wrapping, and took the rubbish with them. Very happy with their service.

Helpful?
customer
customer
1 reviews
about 1 year ago
5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating, thank you!

Helpful?
Martin
Martin
1 reviews
about 1 year ago
5 out of 5 stars

Excellent delivery service.

Delivered in the time frame we were given. Well packaged and the sofa bed was rapidly assembled. They demonstrated how to assemble and use the storage. All packaging was cleared and removed. Very pleasant chaps and respectful of our property. Thank You.

Helpful?
Steve Carter
Steve Carter
1 reviews
about 1 year ago
5 out of 5 stars

Quick efficient tidy and explained how…

Quick efficient tidy and explained how the worked.

Helpful?
about 1 year ago
5 out of 5 stars

Pete and Max delivered our new sofa bed…

Pete and Max delivered our new sofa bed today. They were fantastic. Very polite and friendly. They left our home tidy after a good demonstration of how to unfold the sofa.

Helpful?
Hazel Cushion
Hazel Cushion
1 reviews
about 1 year ago
5 out of 5 stars

Chris and Lumear were very timely and…

Chris and Lumear were very timely and efficient. Excellent service and very grateful that they took the packaging away too.

Helpful?
about 1 year ago
5 out of 5 stars

Excellent service, happy faces!

The lads were polite and jolly and knew what they were doing. Chris had led the original delivery back in July so it was good to catch up with him - nice also to be remembered! They made the necessary changes and took everything that didn’t need to be here away with them. Highly recommended. Could they perhaps run some classes for other not so good delivery companies?!

Helpful?
Adrian
Adrian
1 reviews
about 1 year ago
5 out of 5 stars

2 Wonderfull and helpful guys

2 Wonderfull and helpful guys, delivered and assembled our sofa bed. My recently married son and daughter in law will now be able to be together, after having to live apart, due to not being able to afford a home. By the way the sofa bed looks great

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Thomas
Thomas
1 reviews
about 1 year ago
5 out of 5 stars

Great service

Pete and Ang were very respectful of the property and helped assemble my product. They did so quickly and even helped place it on cardboard to avoid floor scratching. Thanks to you both!

Helpful?
H B
H B
1 reviews
about 1 year ago
5 out of 5 stars

Joseph and Vince were excellent

Joseph and Vince did an excellent job delivering the sofa through a very narrow door.

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Bern. L.
Bern. L.
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Birthday Ang were great

Pete and Birthday Ang were great; the old monster sofa was taken away and the new one set up and installed in less than an hour.. . Amazing! The packaging and old sofa were removed, the place left clean, I did not have to argue or insist. I live on a red route so always get aggro from delivery drivers but these guys did not even complain. I really recommend the service.

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JP Grenade
JP Grenade
1 reviews
about 1 year ago
5 out of 5 stars

Really polite

Really polite, kind delivery guys. In spite of being utterly exhausted from such a long day were just really geniunely lovely. Put my sofa in the room as asked, took away all packaging, were really careful with bringing the sofa into the house. Very, very happy.

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fran
fran
1 reviews
about 1 year ago
5 out of 5 stars

Fast and efficient service .

Fast and efficient service . The two gentleman who delivered my sofa were great . They arrived on time and called beforehand . Very friendly and helpful despite having to carry a very heavy sofa up three flights of stairs as it was too big to fit in the lift .

Helpful?
neil
neil
1 reviews
about 1 year ago
5 out of 5 stars

excellent

excellent! Pete and partner were no nice, efficient and took all the packing away too. communication was excellent too!

Helpful?

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