No communication
Was told would get call to arrange delivery date week prior to dispatch , only got a call when sofa was half hour away from my house
Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more
Was told would get call to arrange delivery date week prior to dispatch , only got a call when sofa was half hour away from my house
Thank you, Joseph and Lumear! You are extremely kind, professional and considerate. You delivered and installed my table, quickly and cleared away all packaging and mess. I am delighted with the result and think you make a great team
Great delivery, Lumear and Joseph were very considerate and polite and careful of our property. I would highly recommended this company.
Chris V and Charlie V were incredibly helpful, polite and efficient. They took away all the packaging and made sure we were happy before they left.
Great delivery service, helpful and accommodating. Thank you.
Excellent professional service with a smile. Thank you
Had a fab delivery today - undertaken by Pete and Vince - arrived within allocated time slot and called 20 mins before arrival to let me know they were on their way. Respected property and helped me navigate the drop-off whilst I was trying to dealing with a tricky work call!
Delivered a Cocoon sofa for us. We paid for extra service to have sofa taken up stairs which Chris P and Max V did with no fuss. They unpacked the sofa, took away the rubbish and even spent time showing us how the sofa bed worked. Cane on time and were very polite and courteous.
Pete and Lumear did a fantastic job.
Chris V and Charlie V were brilliant! Really efficient, professional and friendly. Kept me posted on arrival, would highly recommend them.
The guys listened to my concerns regarding finger marks on light fabrics (washed their hands) and damage to newly painted areas. They were polite and nothing was too much. They had one heavy / difficult package which they handled well and didn’t get frustrated. Thank you.
Pete and Lumear were delightful! So efficient, kind and helpful which I appreciated so much particularly in my pregnant state. So rare to get such wonderful customer service - they do your company very proud. Only bummer was the phone number they were given originally was incorrect - but this was resolved.
Pete and Lumear were fantastic….can’t thank them enough! Many thanks, Jenny.
Chris V and Max P were super nice and set everything up really quickly! Really happy with the experience! Thanks guys 👌🏼☺️
Friendly, helpful and cheerful Pete & Lumear. Well worth 5+ stars.
Great team thank you
They were really courteous and helpful and arrived on time
The two guys doing the delivery did a great job, cleared up well, very communicative
The guys were great, friendly and fast
Thank you so much Lumear & Will for delivering my sofa and footstool with care. Very friendly, gave notice of delivery time and were very professional and accommodating.
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