Empire Delivery

4.948897795591182 out of 5 stars
4.9
Excellent998 reviews

TrustScore

4.9
4.948897795591182 out of 5 stars
Excellent
5 out of 5 stars
970
4 out of 5 stars
19
3 out of 5 stars
1
2 out of 5 stars
2
1 out of 5 stars
6
998 reviews in total

Review summary

Empire Delivery is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Highly Recommended

Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Old school delivery company

Had a mattress collected by Chris Mason and his team, excellent communication throughout giving a 3 hour timeslot and up...Read more

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Great communication

Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

It's a very reliable, efficient service.

This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and profess...Read more

0
0
🔥 High engagement

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Filter by rating:
Debbie Marris
Debbie Marris
1 reviews
about 1 year ago
2 out of 5 stars

No communication

Was told would get call to arrange delivery date week prior to dispatch , only got a call when sofa was half hour away from my house

Helpful?
Zoe
Zoe
1 reviews
about 1 year ago
5 out of 5 stars

Thank you

Thank you, Joseph and Lumear! You are extremely kind, professional and considerate. You delivered and installed my table, quickly and cleared away all packaging and mess. I am delighted with the result and think you make a great team

Helpful?
Amanda Kirwan
Amanda Kirwan
1 reviews
about 1 year ago
5 out of 5 stars

Great delivery

Great delivery, Lumear and Joseph were very considerate and polite and careful of our property. I would highly recommended this company.

Helpful?
about 1 year ago
5 out of 5 stars

Chris V and Charlie V were incredibly…

Chris V and Charlie V were incredibly helpful, polite and efficient. They took away all the packaging and made sure we were happy before they left.

Helpful?
RS
RS
1 reviews
about 1 year ago
5 out of 5 stars

Great delivery service

Great delivery service, helpful and accommodating. Thank you.

Helpful?
about 1 year ago
5 out of 5 stars

Excellent professional service with a…

Excellent professional service with a smile. Thank you

Helpful?
Sarah Bourke
Sarah Bourke
1 reviews
about 1 year ago
5 out of 5 stars

Great delivery service

Had a fab delivery today - undertaken by Pete and Vince - arrived within allocated time slot and called 20 mins before arrival to let me know they were on their way. Respected property and helped me navigate the drop-off whilst I was trying to dealing with a tricky work call!

Helpful?
STUART OSMAN
STUART OSMAN
1 reviews
about 1 year ago
5 out of 5 stars

Delivered a Cocoon sofa for us

Delivered a Cocoon sofa for us. We paid for extra service to have sofa taken up stairs which Chris P and Max V did with no fuss. They unpacked the sofa, took away the rubbish and even spent time showing us how the sofa bed worked. Cane on time and were very polite and courteous.

Helpful?
about 1 year ago
5 out of 5 stars

Pete and Lumear did a fantastic job.

Pete and Lumear did a fantastic job.

Helpful?
Sian
Sian
1 reviews
about 1 year ago
5 out of 5 stars

Chris and Charlie - excellent job!

Chris V and Charlie V were brilliant! Really efficient, professional and friendly. Kept me posted on arrival, would highly recommend them.

Helpful?
E Johnson
E Johnson
1 reviews
about 1 year ago
5 out of 5 stars

Polite and hard working

The guys listened to my concerns regarding finger marks on light fabrics (washed their hands) and damage to newly painted areas. They were polite and nothing was too much. They had one heavy / difficult package which they handled well and didn’t get frustrated. Thank you.

Helpful?
Holly Morgan
Holly Morgan
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Lumear were delightful

Pete and Lumear were delightful! So efficient, kind and helpful which I appreciated so much particularly in my pregnant state. So rare to get such wonderful customer service - they do your company very proud. Only bummer was the phone number they were given originally was incorrect - but this was resolved.

Helpful?
Guy
Guy
1 reviews
about 1 year ago
5 out of 5 stars

Pete and Lumear were fantastic….can’t…

Pete and Lumear were fantastic….can’t thank them enough! Many thanks, Jenny.

Helpful?
Es.Kay
Es.Kay
1 reviews
about 1 year ago
5 out of 5 stars

Super nice and Quick

Chris V and Max P were super nice and set everything up really quickly! Really happy with the experience! Thanks guys 👌🏼☺️

Helpful?
Sue Seal
Sue Seal
1 reviews
about 1 year ago
5 out of 5 stars

Friendly

Friendly, helpful and cheerful Pete & Lumear. Well worth 5+ stars.

Helpful?
CARL DEMPSEY
CARL DEMPSEY
1 reviews
about 1 year ago
5 out of 5 stars

Great team thank you

Great team thank you

Helpful?
about 1 year ago
5 out of 5 stars

They were really courteous and helpful…

They were really courteous and helpful and arrived on time

Helpful?
Peter T
Peter T
1 reviews
about 1 year ago
5 out of 5 stars

The two guys doing the delivery did a…

The two guys doing the delivery did a great job, cleared up well, very communicative

Helpful?
Chris smith
Chris smith
1 reviews
about 1 year ago
5 out of 5 stars

The guys were great

The guys were great, friendly and fast

Helpful?
Lisa Beaumont
Lisa Beaumont
1 reviews
about 1 year ago
5 out of 5 stars

Thank you so much Lumear & Will for…

Thank you so much Lumear & Will for delivering my sofa and footstool with care. Very friendly, gave notice of delivery time and were very professional and accommodating.

Helpful?

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