Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 51 - 60 of 359 reviews
J
1 out of 5 stars

Not for Solo travellers

I received a flyer offering a Douro cruise with prices from £1717. When I enquired about a solo cabin I was given a price of £3502. How can they justify charging more than double when there will only be one flight and one person eating. I'll be giving this company a wide berth

Date of experience: March 11, 2025

E
5 out of 5 stars

It was total luxury

It was total luxury. The crew were always caring and friendly. I would recommend cruising with Emerald.

Date of experience: December 15, 2024

BT
5 out of 5 stars

Very friendly staff

Very friendly staff. Good selection of walks, i.e. leisurely normal and active. Nice food. Good entertainment.

Date of experience: December 14, 2024

MB
5 out of 5 stars

'Star' Experience

The crew, the staff, the food, the onshore local tour guides were all excellent. Bed comfortable, cabin kept clean and tidy, good shower, plenty of storage. Very interesting itinerary and plenty of options for those younger/fitter guests who wanted to cycle or hike where possible.

Date of experience: December 14, 2024

A
5 out of 5 stars

We cannot praise Emerald highly enough

We cannot praise Emerald highly enough. They perform exactly as we wanted. Maybe they are not as ‘high class’ as some other operators, but they suit us perfectly. Not too formal but a relaxed atmosphere. The crew are brilliant without exception. Nothing was too much trouble. We will be back for more!

Date of experience: December 13, 2024

EM
5 out of 5 stars

excellent staff/crew…

Your investment in excellent staff/crew made this a very memorable holiday. Everyone's number 1 aim was to make sure that my wife and I were enjoying ourselves and to do their best for us. Thank you.

Date of experience: December 13, 2024

G
2 out of 5 stars

Emerald is generally OK but our cruise…

Emerald is generally OK but our cruise was very much spoilt by a huge drill which they did in Europe to save time when they got over to the other side of the Atlantic for the winter season. It seemed that passengers were a secondary consideration when pretty much everything was shut down for the afternoon - power, food, cabins, the lot. That and a massive itinerary change (I accept that was not their faulty although they told us long after they knew) rather spoilt the cruise.

Date of experience: December 13, 2024

J
4 out of 5 stars

The staff on board the vessel were…

The staff on board the vessel were excellent and could not have been more hospitable. The tours could have been more variable with more active options being made available.

Date of experience: December 13, 2024

AS
5 out of 5 stars

We were very well looked after from…

We were very well looked after from beginning to the end of the trip. The only problem we experienced was at evening dinner. It was aways difficult to find a place to sit at dinner as there was only 1 sitting and every one rushed in at once

Date of experience: December 13, 2024

c
5 out of 5 stars

Comfortable and happy trip

Throughout the year trip I felt living at home, very comfortable.

Date of experience: December 13, 2024

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