Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 61 - 70 of 359 reviews
M
5 out of 5 stars

Excellent cruise

Excellent food, tours, tour guides. Cruise director was one of the most knowledgeable we have come across. Entertainment Director worked hard, had a great personality and put on good quizzes.

Date of experience: December 13, 2024

IB
5 out of 5 stars

The crew definitely enhanced my…

The crew definitely enhanced my experience on this cruise. The ports were truly amazing as well as the itinerary. My cabin was well appointed and spacious enough. The only negative was that there was no longer backpacks given.

Date of experience: December 13, 2024

M
5 out of 5 stars

Danube delights

Our expectations were quite high but they were exceeded. The whole cruise was a great experience, with great cabin, food, staff and organisation.

Date of experience: December 13, 2024

AJ
5 out of 5 stars

Once again an amazing cruise with…

Once again an amazing cruise with fabulous staff. Food was excellent and the standard of service was too. Would thoroughly recommend to anyone considering a River cruise.

Date of experience: December 10, 2024

kB
5 out of 5 stars

Great ships

Great ships, staff and included excursions

Date of experience: December 8, 2024

M
5 out of 5 stars

Fabulous river cruise on the Danube

Fabulous river cruise on the Danube, won't hesitate to book with Emerald again.

Date of experience: December 7, 2024

R
4 out of 5 stars

All good except seating at dinner

Some nice people. Enjoyed most things but felt dinner seating should be allocated ans some people were rude if one sat on a table they felt was theirs. Entertainment and trips were very good

Date of experience: December 7, 2024

MH
5 out of 5 stars

Super Rhone Cruise

This was a great cruise. In spite of having some changes forced in the itinerary because of river condition, these were absorbed seemlessly with the alternative arrangements made. Food and drinks were excellent.

Date of experience: December 7, 2024

MH
5 out of 5 stars

High standards

High standards, lovely food, hard working crew, great itineraries. Emerald are our favourite river cruise line.

Date of experience: December 7, 2024

MW
5 out of 5 stars

Very good cruise

Very good cruise

Date of experience: December 7, 2024

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