Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our “go to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total • Write a review

Showing 41 - 50 of 359 reviews
M

MN

US

5 out of 5 stars

We took a tour of Vietnam and Cambodia…

We took a tour of Vietnam and Cambodia including a cruise on the Mekong with Emerald back in February. They were excellent. Our Land based tour was well managed and we saw lots of amazing things and received great advice and guidance from our tour managers. The tour was well paced with excellent quality hotels and tours. The River cruise was of excellent standard, great cabins, great food and great locations. All the crew went out of the way to be helpful and their care was excellent. Really couldn't fault the whole holiday.

Date of experience: April 2, 2025

RM
5 out of 5 stars

A wonderful experience

We cannot find fault with any aspect of our cruise. Accommodation, food and service were all excellent. Excursions were very well organised and took us to places of great interest.

Date of experience: April 2, 2025

A
5 out of 5 stars

We had a fabulous trip

We had a fabulous trip. The staff could not have been more helpful. The boat was beautiful and the, destinations, well selected. Expensive but well worth ever penny for the, cruise of a lifetime

Date of experience: March 29, 2025

C
4 out of 5 stars

wonderful staff

wonderful staff, especially our cabin cleaner on board and the three local guides for group 3

Date of experience: March 26, 2025

AP
5 out of 5 stars

A great holiday

A great holiday. Everything organised for you and every day full of interesting and beautiful places. Beautiful boat on the Mekong with great food and complimentary wine, beer and soft drinks. Didn’t need to bother with a better cabin though as we were hardly in it.

Date of experience: March 26, 2025

MK
5 out of 5 stars

Fabulous

Fabulous. We loved every minute - great ambience, lovely food, super staff, everything we hoped for. Thank you.

Date of experience: March 26, 2025

KS
5 out of 5 stars

Superb accommodation

Superb accommodation, wonderful food. Transfers good. Ship is very comfortable, the bar area is comfortable and friendly. Across the ship the staff are fantastic. The guided tours are very good, but should you want to stay on board, you can have a swim, enjoy the views from the deco or the bar, very peaceful. The last cruise we did was The Christmas Markets on The Rhine, wonderful. Plenty of time to explore, excellent walking tours with fun tour leaders to keep it interesting. Can not recommend enough, wrap up warm on your outings but the ship is very cosy and beautifully decorated for Christmas.

Date of experience: March 26, 2025

AS
5 out of 5 stars

Repeat cruisers

We have sailed several times with Emerald River Cruises. Really a great experience with friendly and attentive staff. Just booked our next trip for May.

Date of experience: March 26, 2025

SA
3 out of 5 stars

Before the cruise and after was…

Before the cruise and after was excellent plus the food and general ship were excellent. But the lack of entertainment (ship quiet after 9pm) and low value of trips once in Vietnam left me thinking I’d rather have done Cambodia and Vietnam without a weeks cruise.

Date of experience: March 26, 2025

LS
5 out of 5 stars

We had an amazing experience onboard…

We had an amazing experience onboard the Sakara recently around the Grenadines. Shame about the sea conditions but Emerald can't do anything about that :) What they did do though was to ensure our safety and diverted to different islands last minute, which larger ships would not be able to do. The whole small ship experience was amazing, the staff and service were superb. We had a fabulous time and I hope to book with Emerald again

Date of experience: March 26, 2025

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