Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 21 - 30 of 359 reviews
CP
5 out of 5 stars

All the Staff were so polite and…

All the Staff were so polite and attentive to our needs Paid attention to detail and made us to feel comfortable.

Date of experience: June 9, 2025

IT
4 out of 5 stars

Wonderful trip on Rhine

Wonderful trip on Rhine but was over to soon

Date of experience: June 8, 2025

AW
5 out of 5 stars

Cambodia, Vietnam and the Mekong Delta

The whole package from start to finish worked like clockwork. Every member of staff was so friendly and helpful and meeting other travellers from all over the world made it so different.

Date of experience: June 7, 2025

cd
4 out of 5 stars

After an exellent danube cruise,I was…

After an exellent danube cruise,I was encouraged to buy vouchers offering 1000euros for 500 euros. I asked for a quote for a rhine cruise next april only to find that including my 1000 euro vouchers I would be paying almost double this years price. Very excessive I think.

Date of experience: June 7, 2025

KK
5 out of 5 stars

Superb service from cleaning staff…

Superb service from cleaning staff through to cruise director.

Date of experience: June 6, 2025

re
5 out of 5 stars

the staff were always smiling and they…

the staff were always smiling and they made us very welcome at all times , the man who cleaned our room was very attentive. the only complaint i have is a lot of people , namely Americans did not dress correctly for the evening meal, I feel when we have made an effort to dress up in the evening the sight of someone ,still in shorts green socks and open sandals does not go down well, there were quit a few people dressed inappropriately and when i mentioned this I was told nothing could be done about it .I feel a nice reminder in your paper work before we travel would help. The food was excellent and fantastic variety ,it would be nice to have a piano singer and player ,as they do with Riviera travel. My husband and I will be traveling with your company 2026, we had a wonderful time this year. Thank you.

Date of experience: June 6, 2025

bn
4 out of 5 stars

Great but a few disappointments

The food was wonderful so we ate too much!. Staff were all brilliant as was the organisation. Our negatives were : - Departing walking tours at 0900 hrs far too early. We had to put our alarm clock on daily to get up in time to have breakfast then be ready. Not your fault but every place we visited was packed ( at the same time of the morning ) with tour groups from other cruises. - Our booked flight was due out of LHR at about 0710 on the Sat morning which meant getting up about 0330 which is not a luxury cruise - more like a nightmare to start such a holiday. We opted go arrive Lyon the evening before which meant an extra cost at an airport hotel. We were also asked to meet your rep at 1010 It's when the SAT's a.m flight arrived- yet another alarm clock. Then we waited l long time for other guests on that flight. -No pool on the sun deck on the boat which was disappointing. -Charging for pre dinner drinks at the bar was strange as they were free with dinner at 1900hrs. Few people ordered after 1830 so they had a free drink 30 mins later - the cruise ship was moored Lyon adjacent to the Novotel - why didn't Emerald pre advise of this so we could have stayed here upon arrival on the Fri night resulting in a 'lay in' then a short stroll to the boat ?

Date of experience: June 6, 2025

R
5 out of 5 stars

Relaxed atmosphere but high quality

Relaxed atmosphere but high quality. The cabins are well thought out and clean. The food was excellent with plenty of choice.

Date of experience: June 6, 2025

PB
5 out of 5 stars

Thoughtful caring staff

Thoughtful caring staff, great food and paired wine, excellent tours and experiences,great ebikes to explore the area.

Date of experience: June 6, 2025

H
3 out of 5 stars

Standards have dropped

This cruise did not have enough sailing during day time. One of the tour guides bombarded us with info that no-one was interested in. The group got bored and split up to do there own thing. Plus she refused to take us to the castle which was the highlight of that excursion. Emeralds evening dress code has gone. Even smart casual in the dining room is no longer observed. People had on shorts and T shirts they'd worn during the day. Never have I known this on an Emerald cruise before. I'd already booked another cruise with Emerald and now was wishing I hadn't.

Date of experience: June 6, 2025

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