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Review summary
Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Although at first the price appeared high itβs not when you consider what is actually included:
Breakfast
Lunch
Dinner
Bar Snacks each evening
Beer and Wine at Lunch and Dinner
Tea/Coffee/Hot Chocolate, Cookies 24/7
Popcorn on movie nights.
Tours with excellent tour guides.
Local entertainment on board ship
Professional, friendly, hardworking staff.
We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our βgo toβ river cruise company which I strongly recommend to others to give them a try.
Our Duoro river cruise was excellent.
All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto.
A beautiful experience. Thank you
The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices⦠relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.
Accommodation and meals were all to a high standing.
Excursions well planned
Flight times could have been better as staging was involved when there were direct flights used by some guests
Excellent ship and crew. Team back in UK helped with our missed connection which was very reassuring. Food, as always were excellent as were the guides on our walking tours. Loved the bike ride out of Amsterdam.
Our only criticism was the noise in the dining room. With the ship being virtually full and everyone eating together this was uncomfortable. The ceilings are understandably low but some noise reducing measures should be taken for the comfort of all
The crew were very warm and welcoming.
The food was excellent.
The trips on shore were interesting and knowledgeable.
Places visited were all fantastic.
The room was spacious.
Quite large and the bed was very comfortable.
Overall a great cruise was a great experience and will be going again shortly.
Well organised day excursions which are included in the package. At lunch/dinner I often requested a rose wine instead of white and red. Occasionally my request was met by the friendly waiting staff. Other times the waiter said there was none available although other guests were ordering cocktails. Lack of suitable entertainment in the evening.
Douro River Cruise
Emerald Radiance on the Douro is a lovely vessel maintained and kept to a good standard throughout. The crew are excellent in their professionalism and approach to customer satisfaction.
This was our third river cruise (first time with Emerald) and on this occasion opted for a lower deck stateroom having previously being middle and top decks. The lower deck stateroom did not disappoint and except for French window openers had all the features of the upper cabins. Did we miss the French windows? Not really as we didnβt linger in the cabin during the day and really only went there to change and sleep. The cabin, as with all others no doubt, was kept spotless by the maid and the creative towel folding was always pleasant to see.
The restaurant really was top notch and with so much choice for breakfast, lunch and dinner you could not say anything wrong about it. The wine served with the meals was really good with different labels every time, and because it was the Douro all Portuguese varieties (you donβt very often get much in the way of Portuguese wines on other cruises/holidays so it was a very pleasant and enlightening experience).
I must apologise for not remembering any of the crew members names (except Denis the waiter because he and I have the same βone Nβ name) but from El Capitan to Deckhands, from Chef to restaurant staff, from Purser to reception staff - they all made the cruise very, very enjoyable. Oh and not forgetting the Cruise Director, she was very good with seamless organisation onboard and on excursions.
Some enjoyable events onboard, the cocktail making was fun (and tasty), the ceramic tile making was interesting and creative which gave, along with others, an enjoyable onboard time.
Ports of call were good, the scenic tour of Porto, the excursion to Salamanca, the Port winery visit, and the evening meal at a bodega were very good. Personally not too struck on Barca de Alva, Pochino and Pinhao - maybe just the wrong time of the year but not a lot to see or do ashore. Yet Regua where we docked for the evening meal out looked quite vibrant and attractive but we didnβt get free time in the town.
The Douro river was always a big βtick in the boxβ for me and Emerald made it special. However, compared to Danube and Rhine/Main not as good form a ports of call and places to visit point of view.
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