Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

363 total β€’ Write a review

Showing 11 - 20 of 359 reviews
CS
5 out of 5 stars

Fabulous 7 day cruise along the Douro…

Fabulous 7 day cruise along the Douro river. Comfortable boat, cabin. Staff great, food amazingly, scenery stunning.

Date of experience: June 14, 2025

CD
5 out of 5 stars

The organisation of everything was seamless

The organisation of everything was

Date of experience: June 14, 2025

J

JC

US

5 out of 5 stars

Excellent cruise with Emerald

Emerald gave excellent service from booking till the end of the cruise. We had a slightly complex arrangement as we wanted to make our own way to and from the cruise but they sorted out the discounts and quoted a good price for us. We were welcomed on board and from that point the experience was great. The included tours were e good quality and with very knowledgeable local guides. Food and drink on board was very good and a special mention needs to be made of the dining and bar staff for their friendly, helpful and professional approach. Overall an excellent cruise with a great company.

Date of experience: June 14, 2025

MT
5 out of 5 stars

Everything was first class

Everything was first class . All tours were excellent and so well organised . Will definitely be booking another River cruise with Emerald .

Date of experience: June 13, 2025

3A
1 out of 5 stars

It was dreadful

It was dreadful. I sadly am writing trustpilot because emerald totally ignored my detailed feedback on their survey.

Date of experience: June 13, 2025

P
4 out of 5 stars

Modern, pleasant and easy to live in.

The Emerald river cruise ships are, as far as my wife and I are concerned, in a class of their own. Notably the swimming pool is to us a much revered and used asset. The atmosphere on board is precisely the way we like it and the uncluttered and well illuminated interior is first class.

Date of experience: June 13, 2025

S
5 out of 5 stars

A Great Holiday

A wonderful experience. The team were excellent. All staff were friendly and helpful.

Date of experience: June 13, 2025

M
5 out of 5 stars

Excellent service from booking

Excellent service from booking, lovely cruise.

Date of experience: June 13, 2025

S
5 out of 5 stars

Brilliant

Well structured and organised. All directions very clear. A full programme from which to choose. Food excellent and well presented. Staff courteous and always a sense of humour. Everything felt very individual. cabins the best I have ever experienced.

Date of experience: June 13, 2025

se
5 out of 5 stars

Relax and enjoy

Nothing is too much trouble for Emerald waterways. From the moment you step on the ship all your needs are catered for. A luxury cabin combined with beautiful views and first class meals. Our trip was a delight.

Date of experience: June 9, 2025

Previous123β€’β€’β€’36Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.