Emerald Cruises UK
View company profile →
Great but a few disappointments
The food was wonderful so we ate too much!. Staff were all brilliant as was the organisation. Our negatives were : - Departing walking tours at 0900 hrs far too early. We had to put our alarm clock on daily to get up in time to have breakfast then be ready. Not your fault but every place we visited was packed ( at the same time of the morning ) with tour groups from other cruises. - Our booked flight was due out of LHR at about 0710 on the Sat morning which meant getting up about 0330 which is not a luxury cruise - more like a nightmare to start such a holiday. We opted go arrive Lyon the evening before which meant an extra cost at an airport hotel. We were also asked to meet your rep at 1010 It's when the SAT's a.m flight arrived- yet another alarm clock. Then we waited l long time for other guests on that flight. -No pool on the sun deck on the boat which was disappointing. -Charging for pre dinner drinks at the bar was strange as they were free with dinner at 1900hrs. Few people ordered after 1830 so they had a free drink 30 mins later - the cruise ship was moored Lyon adjacent to the Novotel - why didn't Emerald pre advise of this so we could have stayed here upon arrival on the Fri night resulting in a 'lay in' then a short stroll to the boat ?