Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 231 - 240 of 359 reviews
DR
5 out of 5 stars

Emerald Mekong Meander.

The cruise ship was spotless. The crew first class, very attentive and so friendly. The food was excellent with a good choice of dishes. All the excursions were enjoyable and we were well looked after. High quality service from start to finish.

Date of experience: August 29, 2024

JG
5 out of 5 stars

Fantastic boats ,top notch food and…

Fantastic boats ,top notch food and drink

Date of experience: August 29, 2024

A
5 out of 5 stars

Excellent cruise

Excellent cruise, great food prepared by potential Michelin chef. Great service by all of the staff.

Date of experience: August 29, 2024

K/
5 out of 5 stars

We had a marvellous 14night cruise on…

We had a marvellous 14night cruise on Emerald Sakara Summers 2023. It was an amazing experience with perfect service from all concerned, wonderful choice and tasty food, some bought locally as we sailed. Spacious and well fitted rooms with cosy huge bed. The closest of moorings in small ports made it feel really special. Dean the ship host along with all the crew were really welcoming, nothing was too much trouble. The classic opera singer brought on in Amalfi was stunning, singing on deck to around 90 people was very unique.

Date of experience: August 29, 2024

ML
5 out of 5 stars

I could not fault my experience on the Emarald Explorer

I could not fault my experience on the Emerald Explorer whilst cruising the eastern Caribbean in December. All the crew were very helpful. My wife is restricted in mobility but their was always help on hand especially when using the Tenders for shore trips. The entertainment manager summed it up quite nicely. This is not a Cruise ship but a luxury Yacht. The only issue I have with Emerald is that the telephone response to a telephone call was not that good.

Date of experience: August 29, 2024

JW
2 out of 5 stars

Travel arrangements were poor.

Travel arrangements were poor. We were downgraded from a first class return flight including luggage to a flight with no luggage. Had to pay and then reclaim the luggage charge. It was emmbarrasing. The outbound flight was cancelled at short notice and the replacement arrangements took us twice as long to travel lost a lot of time on the first day. Originally scheduled to fly KLM we ended up flying on a lower cost airline. The cabin grade and location on the ship was awful. Extremely noisy in ship manoeuvring, plus every toilet flush in the ship noisily passed our cabin.

Date of experience: August 29, 2024

MW
5 out of 5 stars

Everything excellent on the Douro river…

Everything excellent on the Douro river cruise. Great: Service, Scenery, Excursions, Food, Wine & Port! Fantastic staff - nothing too much trouble. Our 4th river cruise with Emerald says it all.

Date of experience: August 29, 2024

c
5 out of 5 stars

Emerald Cruise ships are lovely

Emerald Cruise ships are lovely. The facilities are great and the trips are always worthwhile.

Date of experience: August 29, 2024

PG
4 out of 5 stars

Effective services on the ships but the…

Effective services on the ships but the administration offices can be a nightmare trying to sort things out at times

Date of experience: August 29, 2024

D
5 out of 5 stars

Wonderful experience with a company who understands people.

Fom start to finish you are simply looked after and cared for. Once your bags come off the plane and you meet your Emerald contact, the next time you see your bags they are in your cabin on the ship.Everyone On board nothing is a problem. Everyone knows you by next morning almost to what your drink is at the bar. No time to be bored - always something happening to join in (or not, as it suits you). Superb company. We've done four cruises with them now and we're running out of rivers!!

Date of experience: August 29, 2024

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