Review summary

Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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ME

Margaret Eccleston

5 out of 5 stars
Good Value for your money

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/Hot Chocolate, Cookies 24/7 Popcorn on movie nights. Tours with excellent tour guides. Local entertainment on board ship Professional, friendly, hardworking staff. We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our β€œgo to” river cruise company which I strongly recommend to others to give them a try.

SC

Susan Clifton

5 out of 5 stars
A very pleasant experience

A very pleasant experience Staff helpful, competant and friendly

VM

Vivien Moore

5 out of 5 stars
Our Duoro river cruise was excellent.

Our Duoro river cruise was excellent. All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto. A beautiful experience. Thank you

GG

Georgina GriffithsJeffrey

5 out of 5 stars
The cruise from starts to finish was…

The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices… relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.

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All reviews

363 total β€’ Write a review

Showing 241 - 250 of 359 reviews
AG
5 out of 5 stars

Amazing crew who were so kind and…

Amazing crew who were so kind and attentive. Excellent food, wine and service. Lovely boat and cabin.

Date of experience: August 29, 2024

G
5 out of 5 stars

No competition - we love Emerald

We love cruising with Emerald. Better than others we have sailed with. We have done 10+ now and enjoyed them all. Emerald look after us really well. All the included excursions are great.

Date of experience: August 29, 2024

JM
5 out of 5 stars

Danube Cruise

Fantastic modern boat. Brilliant crew and top class food.

Date of experience: August 29, 2024

JR
5 out of 5 stars

Managing alternative tours

Managing alternative tours and activities when river levels curtailed cruising

Date of experience: August 29, 2024

MP
5 out of 5 stars

It is almost impossible to find any fault with an Emerald cruise. The food is terrific and so are the crew. We have been on six or seven cruises with this company and have three more booked.

It is almost impossible to find any faults

Date of experience: August 29, 2024

ca
1 out of 5 stars

Average

Not sufficient tenders, left standing at the dock. Excursions not great in fact they were like carnival or Norwegian. Food not great. Overall very average for the price

Date of experience: August 29, 2024

NH
5 out of 5 stars

Enjoyable from beginning to end

Enjoyable from beginning to end. We enjoyed the cruise on the Danube last year so much that we are just back from another, this time on the Rhine and Mosel. Difficult to pick out any particular items, but I'd compliment the friendliness and efficiency of the staff, and the overall attention to detail.

Date of experience: August 29, 2024

GG
1 out of 5 stars

arrant…

No arrangements were made on the last day of our cruise despite being promise d that arrangements would be made for us to spend time on the island rather than hours at the airport Spoilt the holiday and nobody cared. We will not cruise again MP

Date of experience: August 29, 2024

AC
3 out of 5 stars

Rhone Cruise 19th August 2023

Rhone Cruise 19th August 2023 We cruised down The Rhone from Lyon. Cabin was good and the staff very efficient and friendly. Lack of information pre cruise re the number of bridges across the river which meant the top deck couldn’t be accessed for much of the cruise. Very disappointing food which should have featured mainly French cuisine. The fish without exception was frozen from the Southern Hemisphere and very poor quality. The chef explained it was company policy to purchase frozen fish from there. Why would a cruise line lower its standards to save money like this. For that reason I won’t be cruising with you again.

Date of experience: August 29, 2024

MS
5 out of 5 stars

Cruise was great

Cruise was great, as expected, with good company and excursions, as far as it went. Unfortunately we caught Covid and were hospitalized for six days, missing the last three days of the cruise, and had to be brought home by our son, but cruise staff packed all our stuff and had it sent to the hospital for us.

Date of experience: August 29, 2024

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