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Review summary
Emerald Cruises UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Although at first the price appeared high itβs not when you consider what is actually included:
Breakfast
Lunch
Dinner
Bar Snacks each evening
Beer and Wine at Lunch and Dinner
Tea/Coffee/Hot Chocolate, Cookies 24/7
Popcorn on movie nights.
Tours with excellent tour guides.
Local entertainment on board ship
Professional, friendly, hardworking staff.
We did the Danube from Budapest to Passau then a coach to Prague for 4 Days. Our trip included stops of some beautiful places with ample time to explore. Emerald is our βgo toβ river cruise company which I strongly recommend to others to give them a try.
Our Duoro river cruise was excellent.
All the staff were friendly, efficient and our every need was catered for. The bar staff were great fun. The cabin was comfortable and always kept clean and tidy. We were also impressed that a lot of the staff came from Porto.
A beautiful experience. Thank you
The cruise from starts to finish was memorable for all the right reasons. Staff, the ship, food, accomadation all wonderful. Each day different with multi choices⦠relax in board, sightsee yourself, sightsee with a guided tour or be adventurous and do an active activity. Something for everyone.
I sent my receipt s from Budapest . We were 24 hours late leaving and we had to find a hotel room .we were offered no refreshments.and I rang easyjet and they said to claim from you because you booked the flight s
We river cruised on the Luna along the Danube. Emerald organisation from the airport meeting point, onboard arrangements, to the organised daily trips was exceptional. We were taken round each town/city guided by brilliant guides. Food was really lovely. The down side for us was that we travelled through the night to the next place, therefore we missed seeing going through any of the locks. Only once did we travel a short time during the day which enabled us to enjoy sitting on the deck. During this time we were given a really good commentary of the area we were passing through. Would have liked a little more of this. The biggest minus for us was that everyone was seated for meals at the same time so you had to sit with other people and sometimes it is nice just to enjoy the meal without having to make conversation. Although unlimited drinks with the meal were included in the package it was hard at times to get a refill. The lounge area, although large enough during the day and evening, when it came to the pre dinner daily information get together, the lounge seating area is insufficient as we to stand on a couple of times. Overall we enjoyed the river cruise and Emerald were really good, but we enjoy entertainment options being available and of course river cruises are different to ocean cruises.
Excellent - great food, great trips , fantastic staff - super comfy bed - this was our 5th trip with Emerald and they never disappoint - we oil d highly recommend
I had to cancel a River cruise starting 30 August 2024
due to the sudden death of David my husband on 3 January. The cruise had been paid in full when booked but a cancelation fee of Β£1500 was taken which I felt was unfair due to the time of the cruise which would have been easily resold
Our room was lovely & v well maintained by Ionela our chamber maid. The food was excellent as was the wine to accompany all the superb dishes. The staff on board were efficient, friendly & helpful. The guided tours were well organised, informative & enjoyable.
The special highlight for us was the evening that Ionela decorated our room with a pair of loving swans, champagne, a box of chocs & anniversary cards for our 50th wedding anniversary. That was the icing on the cake!
The whole experience was first rate and the unasked for compensation for one lost day due to high water was icing on the cake! The crew were attentive and helpful and retained a sense of humour throughout. The food was delicious without being ostentatious. The public rooms and the cabin were immaculate and all facilities worked as expected. The only slight niggle was that most of the cruising on the Rhone was done overnight so one lost a certain sense of "the journey". This was our second Emerald cruise and we would not hesitate to recommend to anyone.
This glorious Douro Cruise was taken last September. We had the most wonderful time, made fantastic new friends and our waiters could not have been more helpful and friendly. The weather was wonderful and I think this is the favourite of all the cruises we have had with Emerald. We have cruised the Danube, Main, Rhine, Mosel, Rhone and Duoro. A number of these rivers we have done twice or three times.
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