Emerald Cruises UK
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Could do a lot better
As a professional Management Consultant I offered a number of positive suggestions to Emerald on our recent European River Cruise as under: Safety Drill needs to be more efficient & directive. No instructions/notices of alarm buttons in corridors! No instructions or indications of pool power jet usage Shower sign in pool area 'Before using the pool and after bathroom/toilet use - please shower for hygiene reasons' Pool steps need grips as well as on handles especially when used by elderly people Life belt/ring, Long pole by pool. Emergency button almost unnoticeable by coffee machine-no sign indicating it! Only employ non smoking staff/smoking above pool - Unhealthy environment for passengers Nearly all TV only German Request/inform “Passengers who experience cold/cough/flu/covid like symptoms are requested to wear a mask to ensure non transmission to other passengers” I regret that my suggestions were met with rather a Company complacent response and my positive intent not really appreciated.