ElectricalDirect is an online retailer specializing in a wide range of electrical products and supplies. The company serves both professional tradespeople and DIY enthusiasts, offering an extensive selection of items including wiring, lighting, heating, and electrical tools. By providing a user-friendly website, ElectricalDirect aims to simplify the purchasing process for customers seeking quality electrical components at competitive prices. Targeting both commercial and residential markets, ElectricalDirect caters to the needs of electricians, contractors, and homeowners looking for reliable solutions for their electrical projects. With a commitment to delivering efficient service, the company ensures that customers have access to essential products and resources for their installation or repair needs. The platform is designed to enhance the shopping experience by offering detailed product information and support to help customers make informed decisions.
ElectricalDirect receives high praise for its fast delivery and competitive pricing, with many reviewers highlighting the helpful staff and reliable service. Customers appreciate the great range of products available, often noting that items are supplied quickly and efficiently.
However, there are significant complaints regarding the quality of items received, with multiple reports of broken bulbs and damaged products being sent out repeatedly. Some consumers express frustration over delivery issues, questioning what went wrong in their orders. Despite these negative experiences, the overall sentiment remains largely positive, with a majority of reviewers satisfied with their purchases and the service provided. Overall, ElectricalDirect is viewed favorably, though attention to product quality and delivery reliability is needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2023.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 4.3 | 78 |
| Sep 23 | 4.3 | 21 |
| Oct 23 | — | 0 |
| Nov 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Fast, professional and knowledgeable”
“Terrible experience- took payment for…”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | — | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: ElectricalDirect is #4 of 5 on overall rating in this group.
100 reviews of ElectricalDirect. Filter by what matters to you.
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ElectricalDirect is an online retailer specializing in a wide range of electrical products and supplies. The company serves both professional tradespeople and DIY enthusiasts, offering an extensive selection of items including wiring, lighting, heating, and electrical tools. By providing a user-friendly website, ElectricalDirect aims to simplify the purchasing process for customers seeking quality electrical components at competitive prices. Targeting both commercial and residential markets, ElectricalDirect caters to the needs of electricians, contractors, and homeowners looking for reliable solutions for their electrical projects. With a commitment to delivering efficient service, the company ensures that customers have access to essential products and resources for their installation or repair needs. The platform is designed to enhance the shopping experience by offering detailed product information and support to help customers make informed decisions.
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