EF Educational Tours is a leading provider of student travel programs, specializing in educational tours designed to inspire and engage young learners. The company offers a variety of curated itineraries that focus on experiential learning, allowing students to explore new cultures and environments while participating in hands-on activities. With a commitment to safety and value, EF Educational Tours aims to make travel accessible to all students, enriching their educational experience beyond the classroom.
Targeting educators, parents, and students, EF Educational Tours collaborates with subject matter experts to create immersive travel experiences that align with educational goals. Their offerings include popular tours, STEM-focused itineraries, and new travel options that cater to diverse interests and learning objectives. Through their network of experienced professionals, the company ensures that each journey is not only safe but also transformative, unlocking new potentials for students as they discover the world.
EF Educational Tours has a positive customer experience.
EF Educational Tours receives high praise for its well-organized trips and exceptional tour guides, with many reviewers highlighting the enriching experiences their children had during various tours. Customers frequently commend the professionalism and knowledge of the guides, noting their ability to engage both students and adults effectively.
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However, some negative feedback emerges regarding specific trips, particularly concerning issues with accommodations and unexpected delays, such as a child spending 24 hours in an airport due to flight issues. Additionally, there are complaints about unclear charges and refund processes, particularly related to cruise experiences. Overall, while many people celebrate the quality of the tours and the support provided, concerns about logistics and customer service persist.
1,060 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,060
100%
● Medium
4.4 / 5 overall
=
1,060 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.4
12-month avg
4.4
All-time
4.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
4.4
271
Jul 25
4.4
729
Aug 25
4.3
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 424 positive reviews
Helpful support11%
46 mentions
Customer service7%
30 mentions
Easy to use7%
30 mentions
Fast & efficient4%
16 mentions
“Our tour guide made all the difference”
On “Helpful support” · Aug 29, 2025
Top complaintsof 39 negative reviews
Pricing31%
12 mentions
Payment issues26%
10 mentions
Refund15%
6 mentions
Cancellation10%
4 mentions
“Greece trip -buyer beware”
On “Pricing” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
Overall rating and review count for this company and similar companies
My tour director, Janine, was awesome! She really got to know the kids, and adults, too. She had everything together and dealt with problems as they came up calmly and professionally.
The trip itself was great. We saw a whole lot of different things. It’s amazing to think of the network of people at EF that put this all together. Just outstanding.
He forgot about us ! And I love that . It meant he was having too much fun to be lonesome and enjoyed every moment as I hoped . Fabulous job keeping him and the groups safe, intrigued and motivated to see more. Thank you for the memories, I know he will never forget it . He is extremely excited to do another trip !
Trip leader was very communicative, kept us informed of changes and very detailed!
This was our kids first EF Tour and I was very impressed! Would have liked a little more educational resources on what they learned, what/why they toured the sites they did. Thank you!
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So many good things!
Prompt communication when I had questions whether by phone, “chat” or through the lead teacher.
Time line with deadlines for completing tasks.
Easy website/app to navigate.
Easy to understand and manage payment system.
Courteous contact people.
Clear itinerary.
Wonderful accommodations during the trip.
Excellent guide.
All of these things and more gave me, as a parent of a traveler, peace of mind.
Great program!
My son and I had a wonderful experience. Our guide, Luis, was phenomenal. He exuded professionalism, knowledge, patience, and leadership. We also enjoyed our local guides and their individual personalities and in depth knowledge they shared. I am recommending the program to everyone I share our experience with.
From day one of the planning through the arrival home, superb communications, great support for students and family, quick updates on unforeseen plan adaptations. Could not have been happier with this organization. No doubt in my mind that this will be remembered as a true “trip of a lifetime” for years to come.
EF was there at every turn. The company did a stellar job from start to finish. We had a fantastic tour director who worked her tail off to take care of our group. She even stayed up late when someone felt sick to make sure she was ok. She gave us all kinds of ideas on places to eat, shop , or explore during our free time. The meals were great. We had two especially tasty meals that were Indian & Lebanese. Some of the best food I've ever had traveling. We had so much fun on all the excursions and activities. The itinerary was a nice mix of history, art, city, country, fast and relaxed. I would love more time at places but it was just right for kids. We stayed in a fun area with stores near by to replenish snacks, sunscreen, drinks and medicines. I had a few parents go too and they had a great time with their kids and some plan to go on future trips. On our way home a few people ended up in extra security lines and missed the flight on a tight connection. I stayed back to help. I went up to the airline desk and we were able to easily get everyone a new flight home. EF was available to guide me and help if needed. But it's better to just work directly with the airlines. We all got home a few hours later. We love this trip!
The trip was great! We started in Switzerland with visits to Zurich and Lucerne, as well as a trip to Pilatus. In Italy we experienced Tuscany, Rome, Venice, Assissi, Pompeii, Naples and more. The food, the tours, the hotels were wonderful. Our tour guide and our local guides were knowledgeable and very helpful. Would really recommend this trip to students and adults alike.
My son loved his tour!
My only issues with the tour were that my son felt that their time in France was very rushed because they had basically no free time, and even the time in the Louvre was very short. And they didn’t get to go to the Anne Frank house in Amsterdam, which I was very much hoping he would get to see.
That said, the tour guides were great, my son really enjoyed his first trip to Europe, and he would happily go again!
Tour guide Dice was GREAT! last flight from Montreal to Boston was cancelled, which is not EF's fault - but a back up charter bus would have been great. Otherwise all amazing.
This was a great experience overall, but because it was the rainy season it was hard to keep clothing dry. Our last hotel didn’t have hot water, AC, or a washer/dryer. Most of my clothing was stinky and wet. The hotel wasn’t clean, and I ended up with a stomach bug for several days after I got home.
I think the layover time on the way to Europe was excessively long. Also, the group didn't have as much time in Monaco because one of the adults from another group they were joined with was hungover and got sick. This made the group miss time.
EF Educational Tours is a leading provider of student travel programs, specializing in educational tours designed to inspire and engage young learners. The company offers a variety of curated itineraries that focus on experiential learning, allowing students to explore new cultures and environments while participating in hands-on activities. With a commitment to safety and value, EF Educational Tours aims to make travel accessible to all students, enriching their educational experience beyond the classroom.
Targeting educators, parents, and students, EF Educational Tours collaborates with subject matter experts to create immersive travel experiences that align with educational goals. Their offerings include popular tours, STEM-focused itineraries, and new travel options that cater to diverse interests and learning objectives. Through their network of experienced professionals, the company ensures that each journey is not only safe but also transformative, unlocking new potentials for students as they discover the world.