Effy Jewelry is a U.S.-based jewelry manufacturer and retailer, specializing in handcrafted pieces that blend artistic design with quality craftsmanship. With over three decades of experience, the company offers a diverse range of jewelry, including rings, necklaces, and bracelets, catering to customers seeking unique and meaningful gifts for various occasions. The brand is particularly popular among individuals looking to express their sentiments through jewelry, whether for special occasions like Valentine's Day or for everyday wear. Effy Jewelry emphasizes the importance of family and community in its operations, ensuring that each piece reflects a commitment to creativity and excellence. Customers can explore a variety of collections, including new arrivals and themed gift guides, on their website at www.effyjewelry.com.
Effy Jewelry receives a mix of praise and criticism from its customers. Many reviewers appreciate the beautiful selection of rings and the helpfulness of staff like Conquela, who is frequently mentioned for her exceptional service.
Positive experiences highlight the quality of the jewelry and prompt customer service responses, with some customers noting successful resolutions to their issues. However, a significant number of complaints focus on product quality, with several consumers reporting stones falling off rings shortly after purchase. Additionally, frustrations arise from poor customer service experiences, including unresponsive communication and difficulties in processing returns. Overall, while Effy Jewelry has its advocates, the concerns regarding product durability and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 108 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 24 |
| Oct 24 | 3.0 | 10 |
| Nov 24 | 3.5 | 6 |
| Dec 24 | 4.1 | 7 |
| Jan 25 | 2.8 | 5 |
| Feb 25 | 4.8 | 13 |
| Mar 25 | 4.2 | 6 |
| Apr 25 | 3.7 | 7 |
| May 25 | 3.5 | 10 |
| Jun 25 | 3.2 | 12 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 2.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 108 most recent reviews.
“I had an issue with my ring and their customer service was amazing”
“Very disappointed in how this reputable company handled this transaction, very bad, I would not recommend to buy jewe...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | 4.0 out of 5 (good) | 2.1 out of 5 (poor) | −15% | 108 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 3.0 out of 5 (fair) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Effy Jewelry is #2 of 5 on overall rating in this group. On value, Red Run scores higher (4.9 vs 2.1).
108 reviews of Effy Jewelry. Filter by what matters to you.
Fed exp did not deliver my package. We waited and waited at home. When I called them yesterday, I was informed it will be delivered by 8 pm. Now am told to pick up my package. No thank you. I really like the jewelry I purchased (3 rings). If I have to pick it up then I have no choice but to cancel my order.
I have been unable to get my jewelry because of the restrictions placed by your company. You make it too difficult to get any packages. Most people have to work and are unable to be available for signature deliveries. I order a lot of items including jewelry from other vendors, but I have never seen the type restrictions placed that I can not pick up what I bought. I will not buy more items from your company because of these rules and restrictions.
I bought a ring at The Hudson Bay in Canada Marla told me to contact Time Central, and they never answered the call; no one called me back. Very disappointed in how this reputable company handled this transaction, very bad, I would not recommend to buy jewelry from them, bad service, bad customer service, they don't stand by warranty policy. Stay away from Effy Jewelry company.
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 34% are 1–2★.
I bought ring at The Bay in Canada and stone fell off 1 month later. I contacted Effy customer service and got instructions on how to send it for repair. That was month ago. When I followed up I was asked when it was sent and tracking number. Provided everything to Marla and no reply. It was not expensive ring but mean a lot to me. Can someone please track it and send it back, I will find some other way to fix it. Very disappointed on how this reputable company handled this transaction
Bought a ring off of Royal Caribbean from Effy on 7/29 by 8/17 a stone had already fallen out and I have only worn the ring 4x. I am still waiting to hear back from customer service if they will give me a full refund or replace my missing gem. Very disappointed in the craftsmanship of this ring and it was pricey. I will not be buying from Effy again due to not being able to trust if the other diamonds and gems will fall out. A disappointing purchase.
Hello! Never answer my emails for return.
Your employee, Jhene assisted me on NCL Prima last year. I bought something for my other half- I believe Yellow diamond earrings- and I was looking for a bracelet as well. Jhene offered me - since I am also crew- that she would purchase it under her name, get me some extra discount and I would pay her cash in exchange. While I am not one for doing business that way, she and I got along- at least I thought we did- so figured why not. We agreed that she will send me the appraisal under her name, as well as the COA. Jhene said EFFY takes 90 days for crewmembers to send it. That was ckealry a lie. I paid her the $4000 cash, she gave me a bracelet. And I have been asking for the appraisal and COA ever since. She has been lying to me and finding excuses. Reach out to me, I have all the emails from her as proof. It is clear, that she either sold me a lab grown diamond instead of natural, or she lied to me about the price, and that is why she refuses to send me the paperwork. Either way, it is a shameful way to conduct business, especially lying to another crewmember. I continue to work onboard, and until this is resolved I will make an extra effort to tell every guest how I was treated by an Effy employee. To be fair, I do not have a problem with EFFY- we have spent little over 10k on several pieces- I just protest as a sales man and as a fellow crewmember. Making money on another crewmember is shameful to say the least. Maybe,I'll even start posting the screenshots of her emails on social media and other websites. Let's see how far it will escalate. Shame on you, Jhene, for lying through your teeth for $4K. That is how much your soul worth? People like you,give sales people bad reputation.
I would advise you to avoid this company! Customer service is a disaster. It took me ages to get my issue sorted, which only was sorted with help from my niece which lives in USA. Don't buy anything unless you think you won't need to contact customer service! Tragic, dissatisfied, disappointing how such a company works.
Effy Jewelry is a U.S.-based jewelry manufacturer and retailer, specializing in handcrafted pieces that blend artistic design with quality craftsmanship. With over three decades of experience, the company offers a diverse range of jewelry, including rings, necklaces, and bracelets, catering to customers seeking unique and meaningful gifts for various occasions. The brand is particularly popular among individuals looking to express their sentiments through jewelry, whether for special occasions like Valentine's Day or for everyday wear. Effy Jewelry emphasizes the importance of family and community in its operations, ensuring that each piece reflects a commitment to creativity and excellence. Customers can explore a variety of collections, including new arrivals and themed gift guides, on their website at www.effyjewelry.com.
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