Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
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DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
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Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
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I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
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Company details
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www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 281 - 290 of 451 reviews
D
Terrible communication and service
I had an accident on 3rd November 2022 when a van went into the drivers side of my car, writing my car off. I had a medical in April 2023 who advised treatment for my lower back. My colleague, who was a passanger in the car, was also advised treatment by another medical company, which was swiftly organised. He concluded treatment by July 2023 and also received compensation. I, however, am still waiting for any treatment, even following a second medical in January 2024, with an orthopedic surgeon, who advised treatment. I have just been told my case handler (3rd one) has left DLG and I've been allocated to another person. I was only advised this after telephoning due to radio silence again since April. Shockingly poor service, terrible communication and no action. I am Head of Service Delivery in my job, and would be appalled if this is the level of service my team were providing. I am left in pain, and having to chase for treatment which two independent medical professionals have advised. If your car insurers use this company, I would suggest asking for an alternative. This has caused more stress and upset than necessary. UPDATE: As advised by a response on here, I emailed DLG Legal on the 10th June and have heard nothing. What a surprise! Back to chasing for an update.....
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EH
Highly recommend DLG Legal Services
DLG Legal Services has been absolutely fantastic. Maryam Farhan Quddusi was very professional and I have had regular updates. Would highly recommend Maryam and her team.
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AS
Ruchi Fowle, absolutely amazing. The rest absolutely garbage
We had quite a complex time which took nearly 4 years to resolve. There are so many people in this company who dont know how to speak to people, dont understand empathy and even some of the people in South Africa who dont understand the British legal system. Our case was finally transferred to an amazing solicitor earlier this year in Ruchi, she took the time to fully review the case, she took the time to understand my wife, how the accident had impacted her and for the first time in 4 years we had someone who actually asked how my wife wanted to move forwards and what her end goal was. She then acted on those instructions, communicated frequently ( we spoke to Ruchi more in 3 months than we did to the rest of the company in nearly 4 years) Ruchi was extremely pro active in communication but also answered the phone every time we called her ( in comparison to hundreds of un returned calls to her predecessor) We had total confidence in Ruchi from day one, once shed understood my wifes end goals she had an honest conversation with us to accurately set our expectations compared to the wild numbers thrown out by her colleagues. She gave advice without being asked and was extremely professional. I'm not sure id ever use DLG for anything again but if i was guaranteed Ruchi was running the case i wouldn't think twice - She is amazing and DLG are extremely lucky to have her. DLG should use her as an example and train the rest of their staff in her mould.
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MR
Incompetent DLG Legal services
DLG Legal Services act on behalf of Direct Line who referred my claim to them regarding damage to my car when I was stationery in a country road when horses rode past me scraping all down the side of my vehicle. As a previous crash investigator I supplied them with a wealth of evidence including photographs , measurement and Plan of the scene. I also supplied relevant paragraphs of the Highway code. The review of the evidence was very superficial, they clearly had not reviewed the evidence and chose to ignore the Highway code. Unfortunately Direct Line choose such a company. One of the most important aspects of choosing an insurance company is how claims are settled. I would not employ this company neither would I now insure with direct line.
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NT
Great support/customer service always!
I was assigned to Janet B for my claim (my accident in 2021). It's been a long 3 years (due to the other side being slow and unwilling to cooperate) but we finally got the result we wanted! Janet is friendly and patient. She always updated me and I was reminded to feel free to contact her if I didn't understand anything along the process. I also used DLG Legal Services in 2018 for my first car accident claim too and they were great then. I can't remember who was assigned to my case but the customer service and support was outstanding then and now to this day. I would definitely recommend their services and I would use them again. Thank you Janet and DLG Legal Services again! :)
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JS
No movement is 4 months awaiting multi track team
Still waiting on multi track team to take on my case, DLG have delayed and delayed my case for a car accident which will hit its 4th anniversary in June , third party admitted liability in 48 hours, delays and delays to medical reports inactivity more inactivity, thought we’d got there at last, final medical treatment finished in January 2024, I was given a timescale for settlement but it’s clear my sixth (maybe seventh) claims handler knew it would go to a back office specialist team but string me along, they use a South African work force and contact is difficult , forever chasing and updates are always “no change” I just want to put a line under this case , Why is the process so difficult , the worst company I have ever dealt with
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DL
Maryam
I was very disappointed with DLG Legal Service's previous solicitor provided to me. He was then replaced with Maryam (Farhan-Quddusi) who has been nothing but very professional, helpful & accommodating. Due to my circumstances over the last year I would like to thank Maryam for her patience in helping me achieved a final settlement.
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M
Legal Defence of Claim
Ben at DLG dealt with a claim that was raised against me following a no fault collision. The communication and feedback was always excellent and I was kept fully up to speed with the process from start right up until completion, with a positive outcome. First class service.
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L
USELESS
Do not use. I wish to give zero but there is no option. After a year of sheer hell with DLG, I have decided to assign my own solicitor. I was referred by Churchill, due to a car accident which was not my fault. Third party admitted liability straight away. I was hit by an insured driver, driving recklessly, of whom rolled me over 360 degrees. The driver did not turn up to court and there is a warrant out for his arrest. This has caused injury and terrible anxiety when now driving. My injury has stopped me from doing what was normal.in my day to day life. DLG do not respond to emails, or if they do it is weeks, sometimes months later. My case handler tried to blame me for not notifying her that the third party had not emailed regarding one to one physiotherapy. I could go on and on but it would be reels and reels of information. My case handler has now come back with the most ridiculous offer, that it has physically made me feel ill. I am seeking a second opinion and then taking DLG to the Ombudsman. Seriously DO NOT USE!! There has been so many errors it is absolutely unbelievable. I honestly do not know how they are still operating . Update, I tried to respond to DLG Service, at their request through trustpilot within the 10 day deadline. For some reason, I can not and its only been 7 days. Ref DLGLS/734518/20/GB
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