DLG LEGAL SERVICES LIMITED
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Terrible communication and service
I had an accident on 3rd November 2022 when a van went into the drivers side of my car, writing my car off. I had a medical in April 2023 who advised treatment for my lower back. My colleague, who was a passanger in the car, was also advised treatment by another medical company, which was swiftly organised. He concluded treatment by July 2023 and also received compensation. I, however, am still waiting for any treatment, even following a second medical in January 2024, with an orthopedic surgeon, who advised treatment. I have just been told my case handler (3rd one) has left DLG and I've been allocated to another person. I was only advised this after telephoning due to radio silence again since April. Shockingly poor service, terrible communication and no action. I am Head of Service Delivery in my job, and would be appalled if this is the level of service my team were providing. I am left in pain, and having to chase for treatment which two independent medical professionals have advised. If your car insurers use this company, I would suggest asking for an alternative. This has caused more stress and upset than necessary. UPDATE: As advised by a response on here, I emailed DLG Legal on the 10th June and have heard nothing. What a surprise! Back to chasing for an update.....