DLG LEGAL SERVICES LIMITED
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Ruchi Fowle, absolutely amazing. The rest absolutely garbage
We had quite a complex time which took nearly 4 years to resolve. There are so many people in this company who dont know how to speak to people, dont understand empathy and even some of the people in South Africa who dont understand the British legal system. Our case was finally transferred to an amazing solicitor earlier this year in Ruchi, she took the time to fully review the case, she took the time to understand my wife, how the accident had impacted her and for the first time in 4 years we had someone who actually asked how my wife wanted to move forwards and what her end goal was. She then acted on those instructions, communicated frequently ( we spoke to Ruchi more in 3 months than we did to the rest of the company in nearly 4 years) Ruchi was extremely pro active in communication but also answered the phone every time we called her ( in comparison to hundreds of un returned calls to her predecessor) We had total confidence in Ruchi from day one, once shed understood my wifes end goals she had an honest conversation with us to accurately set our expectations compared to the wild numbers thrown out by her colleagues. She gave advice without being asked and was extremely professional. I'm not sure id ever use DLG for anything again but if i was guaranteed Ruchi was running the case i wouldn't think twice - She is amazing and DLG are extremely lucky to have her. DLG should use her as an example and train the rest of their staff in her mould.