Review summary

DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

MG

Mr Gary Jordan

5 out of 5 stars
Laura was fantastic

Laura was fantastic. She was very helpful, friendly and knowledgeable.

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KM

Katie Marshall

5 out of 5 stars
The man I spoke to was so nice and…

The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.

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RH

Rebecca House

5 out of 5 stars
Customer Feedback

Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!

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MK

Muhammed Kayum

5 out of 5 stars
I have had a really good experience

I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.

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Company details

Business Services

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All reviews

455 total • Write a review

Showing 291 - 300 of 451 reviews
CT

Everything has been completed in a timely manner.

Everything has been completed in a timely manner and I have had regular updates.

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BM

Helpful and friendly staff

Scott was very clear with all instructions and took time to walk me through my options and the information provided to me.

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SJ

This excellent review is for Maniza Akhtar

This review is for Maniza who went above and beyond to help me reach a settlement. My case has dragged on for nearly 5 years, the previous solicitor of DLG was not very helpful at all. Since Maniza picked up the case she has done her utmost to sort it out for me knowing how stressed I was about it. This review is a thank you to her.

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PC

DLG Nightmare

Wife was run into while stationary, from behind whilst waiting to turn right, injured, October 23. Quite straightforward, Vehicle loss paid out within weeks by insurance, not so with injury claim dealt with by DLG Legal. 6 months later, thier solicitors have lost paperwork and documents, have been unable to analyse medical reports and verify them with the issuing authorities, constantly asking us for 'further information' which we have already provided. This firm has caused us great stress and has been a nightmare experience for us. Pat and Paul Campbell. Liverpool.

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Z

Excellent Service

Scott called between the times they confirmed they were going to call, was very helpful, polite and patient. He answered all the questions I had, and was great at explaining how the process worked leaving me feeling reassured.

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LD

Nana was very helpful …

Nana was very helpful and understanding of my situation- thank you!

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G

Maryam was really helpful

Maryam was really helpful, she kept me informed throughout my claim and got a favourable result.

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D

The call handler was informative and I…

The call handler was informative and I had the feeling she listened well

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S

DLG are a c Shockingly bad company

DLG are unable to respond to emails or reply to phone calls. Complaints unanswered by team leaders. They are incompetent on every level. Reported to the ombudsman. Reply from complaints team basically: yes we know we have failed no report on how they will improve or deal with the situation. It took 2 claim handler 1st Steven extremely rude and 2md Vikki polite but unable to respond or call you back to get what should have been and simple claim processed. It took nearly 3 years of being stringed along by them to get a measly payout. This company need full investigation. Avoid at all cost. Shut DLG down.

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E

Since Ali Emran took over my case he…

Since Ali Emran took over my case he kept me informed of all the details, the case came to a quick conclusion which is what I wanted. Thanks for your effort.

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