Hi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
3.1
Average
154 reviews
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Review summary
Dixons Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Dixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification. The complaints department then made a series of derisory compensation offers putting their own interests before their customers. Completely unprofessional, always act like they’re doing you a favour, despite the fact you pay them for services they fail to fulfil. Use the lettings services if you are content that the Terms of Business you sign will be lost and misrepresented at every opportunity so they don’t have to do their job. Terrible.
Harassed my sister with multiple…
Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.
Lack of care and respect for customers
Had arranged two viewings through Dixons (Quinton) - for the first viewing the agent told me only 15 minutes before the viewing that she was going to be 15 minutes late (I was already on my way), I arrived only to find out eventually that she was actually 45 minutes late, when we called to try and find out where she was our calls to the Dixon’s office continually rang through to voicemail. We (stupidly) arranged a second viewing a week later - this one was in my work lunch hour which I had made clear, I only had a small time frame to view the property. Once again the agent was 15 minutes late and once again my calls went unanswered - she eventually rang me to tell me she had arrived at which point I had already given up and started walking home. We received no apology. An overall atrocious customer experience with a lack of care and respect for people’s time.
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Website
www.dixonsestateagents.co.uk
All reviews
154 total • Write a review
Showing 121 - 130 of 150 reviews
T
Tee
US
Rented a 1 bedroom in Edgbaston through…
Rented a 1 bedroom in Edgbaston through them and when moving they made up all sorts of charges just to take half my deposit including holes in the wall despite the fact that the flat came furnished with blinds and I never hung anything so didn’t make any holes.
Date of experience: February 7, 2021
JD
LANDLORDS STAY AWAY
Dixons Solihull are the lettings agents for multiple properties of ours & are horrendous! I have been charged for maintenance at a property that doesn't belong to me as they fail to verify which apartment in the block needed a repair & directed my contractor to complete the work at someone else's flat. Will be removing all properties ASAP.
Date of experience: January 24, 2021
TB
Disgusting Customer Service
Had a viewing booked today, got there 10 minutes early and stood outside for 20 minutes waiting and no one showed up! Called and emailed but no answer or explanation. Disgusting service, wasted time and petrol money too.
Date of experience: January 23, 2021
W
Wakil
US
Stay away from Dixons Bearwood
Sorry this review is delibrately long to give you an accurate and full picture! My experience with this agency in particular the Bearwood (Birmingham) branch was a terrible one, they functioned like a systematic gang working together with the landlord and checkout inspector to rip me off on multiple occasions, systematic because my post-experience incentive and the fabricated evidence during deposit dispute suggested that they work with third parties (such as cleaners and checkout inspectors) to rip off tenants. This should not be acceptable in a responsible society like UK and should be treated unlawful like theft. Their reputation with everyone who rented from them is lamental. You are guaranteed to regret renting from this agency. Please stay away!!! This kind of businesses only deserve to learn the conduct of decency in the hard way, that is to drown in debts and thereby close down permanently. On the day of viewing when I decided to submit the holding deposit I caught their first attempt to rip me off for the amount of £350 on papers that had to be scrapped upon digging to enquire about its source, and all the explanation they gave was a calculation mistake. During the period of tenancy their circle of communication to approve and get an essential fixing done is an infinite loophole, they basically exhaust you to give up asking instead go and fix it by yourself for which you are later to be fined too since they will treat it as a deviation from the inventory report. Yes! You understood correctly! Stage 1 (The Good) The agency officials played as the front bench "gang" by displaying to be nice and on my side, and convincing me to believe and listen to their recommendations for example I hired their nominated cleaner at the time of moving out. Subsequently arranged with their nominated check out inspector, basically they played it such that I followed their advice to the letter. After I moved out and handed in the keys, they completely abandon to communicate and cooperate with me regarding the deposit. Stage 2 (The Bad) The bad one is the check out inspector who filled the document from made up lies nothing inline with the original inventory report. Stage 3 (The Ugly) This was my landlord first attempted to refuse responding to my deposit enquiries until I had to raise dispute. Then he comes back with falsely fabricated documents and invoices claiming nearly 5 times more money than my original deposit. (Don't worry this time they met the wrong guy, the landlord learnt his lesson and I recovered my deposit!) But please watch out and take this review into your serious consideration before deciding to rent from Dixons Bearwood, unless you want to experience a guaranteed regret.
Date of experience: January 17, 2021
KM
Its takes more than a week to reply to…
Its takes more than a week to reply to a landlord e-mail. And issues keeps lapsing for long time.
Date of experience: January 13, 2021
MD
Dealt with Nadia at Dixon’s in…Erdington
Dealt with Nadia at Dixon’s in Erdington she has been absolutely fantastic from start to finish such a lovely person and very professional at her job would highly recommend her to other people !!!
Date of experience: December 19, 2020
CB
They work for the landlord!
The sided with the landlord all the way through. Only heard from them when they attempted to collect more fees from me- with or without valid reason; when I asked them to prompt the landlord to do his part of the maintenance, the stepped back and became evasive. Disgraceful!
Date of experience: November 15, 2020
S
Steve
US
AVOID AVOID AVOID DIXONS LICHFIELD
Viewed a property with animal faeces in the garden, patched up decking which was perished to a state your foot goes through and hazardous, open food and mould left in the fridge very unhygienic, damaged flooring, damaged blinds, paintwork which can only be described as a child with a paint roller has tried to hide the dirt of years from an un-invested property combined with a stench of cigarette smoke and is a disgrace to be marketed.......currently marketed even today as: Make sure you snap this property up! A beautifully presented three bedroom town house in a popular area of Fradley. This Lichfield estate agent gives the estate agency business the poor reputation that should have been stamped out decades ago. Zero understanding and a terrible experience.
Date of experience: November 5, 2020
SW
Absolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
Date of experience: October 8, 2020
HC
Excellent service from Paul Orme and the team at Dixons Yardley!!
We have dealt with Paul Orme and his team at Dixons Yardley previously and they were faultless so when we decided to sell our rental property we knew we had to contact Paul. We received a valuation with 24 hours and had an agreed sale within 72 hours - now that is service!! Amazing as always and highly recommended! One very happy customer!
Date of experience: September 28, 2020
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