delivery.com

Matt helped me right away, thanks!

Quick, friendly and knowledgeable support. I appreciated the high level of service.

Representative was attentive, courteous, knowledgeable, and most helpful. She understood the issues and proceeded to rectify it immediately. We are lucky to have such live representatives to speak with.

No text updates. Order took over two hours to receive. Worst delivery service but the only service on island.

This order was placed at 1:59pm and was not delivered until 3:58pm. That's a two hour wait. As time started to progress, I began to get concerned because I hadn't received the text notification that my order was being processed or anything so I called the customer service number. Upon getting customer service agent Matthew on the phone, he advised me that there was a problem with the original driver designated to pick up and deliver our order and that another one was being selected. It was at that point I asked Matthew if I would be delivered the food that had been prepared an hour ago or if the restaurant would make us fresh food. At that point Matthew assured me that if food had sat for an hour or moe the driver would insist the restaurant put together a fresh order. As I stated earlier, it took two hours for the food get here. Upon arrival, it was cold, nasty, and unappealing to the eye. As a matter of fact, it had sat out so long that the fat on the meat had completely re- coagulated .I would have walked out of ANY restaurant I had to wait more then 45mins to be served. I would NEVER pay for the meal I was delivered. It was a slap in the face and downright insulting that Mason Dixon and Delivery.com thought my husband and I were such low life's that we would accept that food and eat it, even if it had been free. I'd like a full refund.

I really wish I had been contacted sooner about my order being ignored and not accepted by the restaraunt I think that shouldnt happen again but it was resolved really quickly Labeeqah was so helpful

Matthew was friendly, polite, efficient and thoroughly professional. He’s truly a very nice person.

Spoke to 2 representatives and both were very professional and moved with a sense of care and urgency. No attitudes, explained the situation very well. Definitely helped me calm down a bit because i was ready to cuss somebody out. Thank you

The person who took my order by phone was great and attentive to details. Very satisfied with his work!

My $5 discount promotion did not work on my online order checkout. I had received the promotion email after midnight on Saturday night and it was stated to be available for 7 days. Deliver.com Customer support man agreed it should apply and told me he will refund my $16.33 order and charge $11.33. I am expecting to see the refund on my credit card on Monday.

Excellent customer service and swift resolution from Zubair.

This was a one-off day.

Liam, who was the customer representative for me as I waited for my order to be prepared by Raising Cane was excellent, kind and patient. Thank you!

Customer service rep was very helpful and professional in providing the support to my question concerning the ETA for my food order. THANK YOU.

I always use delivery.com because of the ease of the site. Great offers on a daily basis.

Excellent service. Very attentive and professional.

The representative was clear and resolved the situation very effectively

Matthew Koen was great!! I ordered and there was some complications between the restaurant and the website because my order never got to the restaurant some how so I called to see what could be done. He told me he'd call the restaurant and ask about it and my order got here quickly! He was super polite and so nice in general. Thank you so much!!

Very helpful. Called me back

Used to be a good service but now it's horrendous. Account will get auto blocked due to "fraud detection", you'll get it unblocked a few times because they realize they are wrong but it's incredibly annoying cos it takes them days to do it so you don't get to make the order when you wanted it. Eventually, they just say they are gonna keep your account locked and they'll keep all the thousands of points you have built up over years i.e. basically steal.