delivery.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Non sono affidabili e rubano i soldi e non mi hanno consegnato il cibo la mia esperienza é stata pessima
I booked a baggage courier from delhi to my hometown. They charged initially once paid I need to keep on follow up for ...Read more
Had 2 large boxes delivered today by DX 2 really helpful guys took the boxes directly to the garage. Rob & ley from Sout...Read more
I had a delivery where they forgot an item. Using the Delivery.com app's chat feature, I got a refund for the forgotten item and a credit to my account. I have used them for years and inevitably, once in a while, will have a bad experience. Delivery.com always takes care of the issue and makes me feel like a valued customer.
Noella was professional and courteous and followed up with a call back as promised.
Noella tried very hard to make the best of a bad situation and was very well spoken and empathetic. As someone who has placed over 500 orders, many of which were with food on first, i had to be very patiently treated to talk me off the ledge with delivery.com since I had another recent problem. The staff at food on first could learn from her about how to
TINO MADE A BAD EXPERIENCE BETTER.
Kyle was very helpful
I always get bonuses, since I place order’s frequently. I came hungry, left happy!! Thanks Kyle Order # 37871606
Kyle was my customer service rep. He was very thorough with the tools that he had for my issue. He could only go so far but was able to provide me an email.com so I could move forward in resolving the issue. A Pleasant person Thank you
The customer service agent was perfect. She listened to my concerns and handled the situation with brevity. Give this girl a raise please.
Kyle, was wonderful, he got the issue resolved and saved the day. Now I can’t wait for my dinner to arrive! Kyle you’re rockstar
Clear and easy communication about the issue with my order and when I might expect a refund for the canceled order.
Helpful and caring representative Thanks Kyle
Restaurant closed early. The service called early to let me know they couldn’t contact them and knew my situation when I called back to confirm. They then promptly cancelled my order and refunded
Courteous, professional and thorough! Took the time to take care of everything and to follow up. Thank you!
Polite and expedient service!! Definitely pleased with the customer service!
I've been using this company for the last year and they're truly great. the driver is very kind and accommodating. Thank you for all the clean clothes.
The customer service made an effort to contact the restaurant regarding an missing item from my order and tried to resolve the issue for me.
Tinotenda Was so attentive and helpful to me. She went out of her way to assist me with tracking my order and even called me to let me know my driver was nearby. This is what excellent customer service looks like. Well done delivery.com!
Called promptly, gave me a clear and thorough update on the status of my order, and then worked with me to get it resolved. I really appreciated the courteous, proactive and complete information provided throughout the call - including the explanation of the next steps/process at the end. Great customer service.
Answered phone and resolved question quickly
Very helpful
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