delivery.com

2.913 out of 5 stars
2.9
Average1,000 reviews

TrustScore

2.9
2.913 out of 5 stars
Average
5 out of 5 stars
334
4 out of 5 stars
156
3 out of 5 stars
44
2 out of 5 stars
21
1 out of 5 stars
445
1,000 reviews in total

Review summary

delivery.com has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Non sanno fare il loro lavoro

Non sono affidabili e rubano i soldi e non mi hanno consegnato il cibo la mia esperienza é stata pessima

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Extremely bad experience

I booked a baggage courier from delhi to my hometown. They charged initially once paid I need to keep on follow up for ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great team, first class delivery

What a great team Sarif and Asif were. They arrived within the time suggested- sought permission to back up to my garage...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Had 2 large boxes delivered today by DX…

Had 2 large boxes delivered today by DX 2 really helpful guys took the boxes directly to the garage. Rob & ley from Sout...Read more

0
0
🔥 High engagement

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Filter by rating:
Hannah
Hannah
1 reviews
over 1 year ago
5 out of 5 stars

Super helpful!!

Super helpful!! Kind and understanding and worked with me to get my money back when the places I ordered from failed to deliver.

Helpful?
over 1 year ago
5 out of 5 stars

Lousy service!!

Kyle was a great help with a delivery problem. I had ordered a meal from Red Lobster and it never came. The manager at Red Lobster informed me that I was not the only customer who had trouble with delivery.com. I wrote to company to complain, disputed transaction with my bank, especially when your company double billed my credit card!! Kyle was able to resolve the issue and is crediting my account. However, since this is not the first time I have had a similar problem with delivery, I will NEVER use your company again!! But Kyle was very patient and very helpful.

Helpful?
Shelley Penn
Shelley Penn
1 reviews
over 1 year ago
5 out of 5 stars

Outstanding customer support.

Outstanding customer support.

Helpful?
over 1 year ago
5 out of 5 stars

Brooklyn

Brooklyn, NY - the app closed out after I completed my first purchase. I waited 30 min before reordering just incase the vendor received my first order. I placed a second order and called your Help Desk to confirm I wasn’t double ordering. The attendant on the phone service was wonderful. They confirmed that my first order didn’t process. I’ve had this happen before with the app when it shuts down after placing a re-order.

Helpful?
Marc Wright
Marc Wright
1 reviews
over 1 year ago
5 out of 5 stars

Kyle was GREAT!!!!!!!

Kyle not only was helpful in resolving my issue, but made himself available when I called back so he could speak to the right person at the merchant location. Great employee, and great customer service rep!

Helpful?
over 1 year ago
5 out of 5 stars

I was helped tremendously by the…

I was helped tremendously by the representative who answered the phone.He deserves high praises.He did a great job

Helpful?
Lana Sanders
Lana Sanders
1 reviews
over 1 year ago
5 out of 5 stars

Matthew Koen was of great help

Matthew Koen was of great help! I am a third party employment verifier, I contacted via virtual chat to see how to verify employment for our job applicant, Matthew was able to assist with everything I requested, and it was nice to know I was speaking to a real person that wanted to help me accomplish what I reached out about! Thanks Matthew!

Helpful?
Julia
Julia
1 reviews
over 1 year ago
5 out of 5 stars

Great Customer Service

Called today to track down a receipt for my boss who placed a food order on Delivery.com a while ago. Figo was extremely helpful and was able to find the receipt no problem and immediately sent it over. Super helpful!!

Helpful?
over 1 year ago
5 out of 5 stars

Kyle was very helpful

Kyle was very helpful with getting my issue resolved and was very responsive, not making me wait long between messages back and forth.

Helpful?
Ronnie
Ronnie
1 reviews
over 1 year ago
5 out of 5 stars

He was courteous and helpful

He was courteous and helpful

Helpful?
A.
A.
1 reviews
over 1 year ago
5 out of 5 stars

Helpful

I spoke to Matthew who took the time to make sure the issue was resolved.

Helpful?
A Morrison
A Morrison
1 reviews
over 1 year ago
4 out of 5 stars

Good customer service

The representative was great on fixing an order that was cancelled by the merchant, however, this has happened more times than I can count , it's pretty annoying. Thanks to the rep for their help and assistance at least on getting my money returned to me .

Helpful?
Adam
Adam
1 reviews
over 1 year ago
5 out of 5 stars

Bad ordering experience but excellent…

Bad ordering experience but excellent support. I really appreciated Kyle's friendly and fast assistance.

Helpful?
ESK
ESK
1 reviews
over 1 year ago
5 out of 5 stars

Good communicator

Good communicator, and very helpful.

Helpful?
Erika C
Erika C
1 reviews
over 1 year ago
5 out of 5 stars

He was really nice

He was really nice. Would have liked to be given a bit more compensation credit, but he (Liam) did his best to help me out which I appreciate. Thanks much!

Helpful?
Ron F.
Ron F.
1 reviews
over 1 year ago
5 out of 5 stars

Gift Card Assistance

IThe customer service representative was extremely helpful friendly and courteous in assisting getting the gift card credit applied to my account.

Helpful?
over 1 year ago
5 out of 5 stars

Uzair handled my account issues…

Uzair handled my account issues promptly, effectively and without any attitude.

Helpful?
Kelly J G
Kelly J G
1 reviews
over 1 year ago
5 out of 5 stars

Kyle in customer service!

Kyle in customer service was very helpful. My food didn’t get delivered, but he was helpful in finding a resolution.

Helpful?
over 1 year ago
5 out of 5 stars

Above and beyond

Labeeqah was very helpful and she went out of her way to make things right. Thank you!

Helpful?
Chikadee
Chikadee
1 reviews
over 1 year ago
5 out of 5 stars

Quick resolution

Liam was professional and kind and resolved my problem quickly!

Helpful?

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