delivery.com

Terrible. Ordered at 6pm. Checked the order online, no update. Call the restaurant where we ordered, no order placed. Call delivery.com who apologizes and says 30-40 minute delivery. Call the restaurant after 45 minutes, still no order placed. Cancelled the order and called the restaurant direct, go pick it up myself and it was a total of 10 minutes. Should have just done that in the first place. Will NEVER use delivery.com again.

EDIT REVIEW: After leaving a 1 star review & explaining the problem here, and at delivery.com, Delivery.com did refund money so I increased their rating. Original review: Order placed, half of Krispy Kreme order was wrong, delivery.com said they'd deliver the omitted portion in 90 minutes to the office I'd originally requested but they never showed up. This morning, I contacted the delivery driver & she gave my contact info to her boss & 8hrs later, no one has still contacted me! My first time to use a food delivery service and it's my last (EXPENSIVE) lesson! Booooo!

I use it regularly, it' s fine. Of course there are delays sometimes, but here the question is exactly to people who can't calculate their time and spoil the opinion about the company. I would recommend to make a more serious rating of employees.

I ordered tacos for cinco de mayo. Figured there might be a slight delay due to it being busy. I waited 2 1/2 hours. Throughout that time, i called the restaurant, whose phone had been disconnected. I tried to call delivery.com and was waiting for a representative for 45 minutes before hanging up. Live chat feature didn't work. 2 1/2 hours. Not a peep from anyone. The restaurant closed. I haven't heard anything from delivery.com.

Users beware ! I’ve only used this service twice. I was thinking it was quite costly but since this was only my 2nd order through them and wanted to do Tuesday Tacos on Cinco I was ok with it. Problem: order was scheduled to be delivered at 5:00. At 5:05 I was notified that order was cancelled because restaurant was closed early. I tried calling restaurant and no answer. Then I read a review of upcharges of menu items. Holy crap....it wasn’t like it was $1 per item but much more on the up charge when compared to restaurants menu prices this is on top of their normal fees Instead of crediting my account so I could possibly order someplace else, I was informed I would receive credit in 1-5 days. Not ordering anything now considering this order was $50. Considering the options for delivery in my area are sparse, I still will never use them again. Every once in awhile a girl just wants a break from cooking

Ordered a hot breakfast, driver was 5 minutes away then 12, then 16. By time the driver got here my food was cold!! Have since been waiting for my money back. Have been told I would receive a phone call right away from whoever is in charge in Odessa, STILL waiting for the call. EVERY email they send they tell me a higher up will look at it and get back with me. STILL waiting. DO NOT use this delivery service

This is the third time they’ve been significantly delayed in delivery. Except this time they gave me someone else’s order, dumped half the food in the bag so it was leaking everywhere, disregarded my delivery instructions, and then told me it would take “an hour plus” to get redelivery because they were short staffed. I canceled the order to call the restaurant directly and ALSO found out they upcharge the meal prices as well in addition to the service fee and delivery charge. Not including those two fees my exact same order was almost $10 cheaper when I paid at the restaurant. One time I waited TWO hours for delivery despite multiple calls to customer service and them assuring me it was already picked up and only 15 min away. Turns out, the driver never picked it up, went home, and they had to wait to assign another driver to go get it. I understand mishaps happen but I’ve had 3/4 bad deliveries with them and won’t be using them again!

Very bad service. Food was late and stone cold. Called and got a lot of BS on the phone. Then they put me on hold and never picked up again. Agents name was Laurie and Bob. DO NOT USE THEM. CHECK THEIR REVIEWS. VERY BAD. Also refused to credit my cold dinner.

delivery to go app easy to navigate- app kept me updated on time-- really appreciated the delivery person being so quiet while on porch for my yapping dog didn't hear him- was a added blessing😊

Ordered papa Murphy's pizza from delivery.com because Google redirected me there. Papa Murphy's never got the order and delivery.com got the money. Papa Murphy's made my pizza for free . Kudos to them but delivery.com are a bunch of crooks.

Update your menus! Your Red Robin menu isnt correct! Things on there that haven't been on the menu in a year.... risk tisk

Wow. They said 45-60 minutes and my dinner was here in 25 minutes! Terrific food from my favorite local restaurant, Soo Raa Thai. Could not be happier!

My order was delivered in five minutes. The food was still hot and fresh. The delivery man was professional and polite. I will be using this service again.

I placed an order one evening to have breakfast delivered the next morning. My order was delivered 10 minutes early (was still warm and exactly as ordered). I requested no-contact delivery and the driver waited in his car to see that I was collecting my items off of the porch before waving and driving away.

I've never experienced a bad experience. I was with EatInNow.com before it became Delivery.com and not a beat was missed. Terrific choices and wonderful and thoughtful employees (drivers, delivery people). The best!

Over two hours late. Didn't get the main courses. They suck and need to go out of business!!! Don't waste your time or money. If I could take back the one star, I would!

Terrible service for so many orders now, I’m finally giving a review! I’m deleting the app so that I don’t inadvertently use them again. They are liars, cons, and hustlers. One of the times we ordered, we waited for over an hour to call in and check the order status (we live in a city where you can get from one side of town to the next in 15 mins). They checked on driver status and could not locate him. He was in the wind with the food and they never found him that night (his way of quitting?) The company rep. was matter of fact and indifferent and refunded out money, but that was all. Last night, our order was in the wind for 1’hour and we saw the driver made it as close as 3 blocks from our house.... then he switched directions and went back across town where he sat for 20 minutes in a parking lot. The order then switched to delivered, 1 hour and 25 minutes after the order. I called the rep.’and he claimed he went to the restaurant and ‘some of the items were unavailable’ so he ‘left without any of the order’. But he chose not to call us or have the company call us? No question he ate the food at the lot. As before, customer service was nice but indifferent and said we would be credited back our charge..... no offer of delivery credit for our inconvenience or the fact we had to order all over 1 1/2 hour after the first. I’m a police officer of 31 years and am not writing this to be vindictive or false in these complaints. I won’t use them again..... very sketchy. We use doordash and they are awesome and never a Problem with customer service who actually make things right. I am only writing this as a service to others to warn of these bad practices.

Scammers they will block your number so you don’t call them

Third-party, THIRD-RATE delivery referral service that loses money for local businesses. Placed order, didn't get our food... Called restaurant after 1.5 hours to check on order status. Restaurant confirmed order was never received, and SAID THEY only work with two delivery services. Delivery.com WAS NOT ONE OF THEM. When we checked our invoice we saw a $9 convenience fee line item for a which is presumably the cut Delivery.com takes for the referrals. When we got on the phone with Delivery.com, the rep tried to blame the restaurant for "lack of communication," which was hilarious because we had been on the phone with them 5 minutes earlier. They then claimed the third-party Delivery service they farmed our order out to didnt have drivers, so the order was cancelled. Would have been nice to know earilier.

Ordered food and it took two hours to get delivered, and then over half of our order was missing. The agent we spoke to tried to get the food reordered for us, which I appreciated, but then couldn't get ahold of anyone in dispatch? Not even sure that half of my order will be refunded. Beyond mad. Original delivery person was Jeffrey in Jefferson City MO, pretty sure he stole the half of the food that was missing, because the restaurant said they sent him off with all of the food ordered.