Dawson's Department Store Reviews

Online eCookshop order Ordered a large quantity of Le Creuset dinner ware as the price was good and they had in stock most of what we needed. Everything arrived very quickly and was carefully and well packed. I would recommend.

Branded bedding arrived quickly, as described and (even with delivery) about half the price of Argos. Although I don't think I bought from a site named Dawsons (they maybe trade under some different names), my order was fulfilled by them and all correspondence came from dawsonsdeptstore.

Amazing service! I ordered online on the Tuesday, goods delivered in perfect condition on Thursday. All wrapped on a pallet neatly and delivered to front door. Delivery driver from The Pallet Network friendly, helpful and rang to say when he’d be arriving. Overall a great experience and I would certainly recommend.

Purchased a Weber bbq in the recent promotion to get £200 cash back. The Dawsons website displayed the offer but did not inform you that it was limited to a number of applicants. The terms of the offer were not visible via to view until the item had been despatched and a link was sent to you to look at the process. As the offer was available until September and my purchase was on 9th August - I assumed I would get the money back. The bbq was delivered - photos of the packaging barcode were submitted as per the directions to claim my cash back. I was informed that the offer was closed. I contacted Weber direct - they were not helpful. I made a formal complaint to Dawsons but had no response! I am unable to return the item as it was delivered to my terraced house on a pallet so had to be unpacked on the pavement. This is clear mis-selling and I am £200 worse off - I would not have purchased it if I had known. I will never use this store again.

Ordered a BBQ and all sorted and delivered in three days. It had an offer for money back (3rd Party) and Dawson gave very clear guidance on how to do this effectively. My third big order with them and always been excellent. They go the extra mile…great job

Excellent customer service

I had a huge issue with DPD local delivery, twice they promised to deliver and didn't! I contacted Dawsons and Jane was just BRILLIANT, she did what she said she would do and kept me informed. Finally, on the third attempt DPD did deliver and Claire dealt with this. I cannot fault Dawsons customer services. THANK YOU JANE and CLAIRE.

I recently made a purchase on website for delivery to Scotland, I made a mistake on delivery address through PayPal. I contacted customer service via email on a Sunday . The problem Was sorted 20 mins later . Thanks Louise amazing customer service. 😊

Ordered a sofa-set which was falsely advertised as coming with two sets of cushion covers. When we raised it with Dawsons, they amended the website description to not mention two sets of covers and then replied to say that it didn't say that. Fortunately we thought this might happen so we took a screenshot of the description initially. Communication has been really limited since, would not recommend.

I cannot recommend Dawsons Department Store enough, I purchased a kettle from them online in 2022 and sadly in April the kettle started leaking and should have been covered under warranty for a repair. The well known kitchen appliance company still had my leaking kettle after three months and hadn’t repaired it. A formal complaint fell on deaf ears and they returned my kettle un-repaired and they claimed that I’d sent them the wrong kettle! Photographs sent of my leaking kettle with serial numbers were looked over and their customer services claimed it was out of their hands. That’s when Iain from Dawsons Department Store Customer Services stepped in and resolved the situation by sending me a new kettle. What can I say … kind, caring, understanding, compassionate and certainly went the extra mile. Excellent service all round and I’m so happy to have the new kettle as I’ve been surviving on a small travel kettle for three months. The proof of an outstanding company is when there is a problem, Dawsons I cannot praise you enough.

So I have now brought two items from Dawson's, with out knowing they were the same company! First I brought a Webber 57CM BBQ and some accoutrements - wire brush, charcoal, webber premium gloves, through their bbqworld website. They were the most competitive price wise and with the free delivery, clinched it. I have since used them for ordering the Australian Heat Beads BBQ Briquettes which are perfect for my style of cooking. Easy to order, great delivery and again one of the most competitive out there price wise. Onto my second order, without knowing it I ordered a new patio table and chair set through their other company - garden furniture world. A complete bundled offering of a patio 6 table and chair set to include; parasol & base, table, chair, cushions in metal. I asked if they could do a prompt delivery (ahead of their 7-10 day normal for a product of this size), and the called and agreed, no fuss, no bother and a breeze to deal with. Again when it came to price, more competitive than anyone else out there. Great assortments of products, prompt delivery and a very keen price, have recommended to a number of friends. My thanks to Dawson Employee Jane for a prompt and professional service.

I ordered a Weber charcoal bbq and chimney - which arrived promptly, but the chimney had been damaged in transit. I emailed customer support Monday morning and by Wednesday lunchtime the damaged chimney had been collected and replaced. I was very impressed with the customer service

I ordered a BBQ and a couple of items from BBQ World through Dawson Department Store. Unfortunately, after just a couple of uses, the BBQ developed major paint peeling issues, which was determined to be a manufacturing fault. Despite this setback, Dawson's customer service was exceptional—they promptly replaced the BBQ without any hassle. Their quick responses to my inquiries were highly appreciated.

Not to be beaten price wise on Le Creuset items. Super fast delivery as well. Very pleased!

I bought a Weber barbecue in good faith attracted by a cashback offer. Needless to say when you get offered £100+ cashback it’s a scam to generate sales at your financial expense. And so this offer is. Despite sending exactly all the required information and scans my cashback was refused. Dawsons have been unhelpful and a bit useless. I guess they have their sale and that’s where their customer service ends. What have I learnt from this expensive errror? (1) don’t buy anything from Dawsons or ‘BBQ World’ (2) don’t buy anything from Weber

Be very aware of the cashback offer that they are advertising on behalf of Weber! I was told by BBQ world to take a photo of the bar code and serial number and that i should then go to Weber to reclaim my money. The bbq was a present for my kids new home. I asked them to send a photo of the bar code and serial number, which they did. i sent the details off to weber, who said that i should have cut the code from the box! Quite what difference that makes, i have no idea? The box has now been disposed of! Weber are notoriously difficult to get hold of and have now sent me two emails asking me to re divert my info to another email address, which funnily enough doesn't work! I bought this in good faith from BBQ world, having had a promotional email from them. They gave me false info about the bar code and serial number and now it appears that Weber are trying to wriggle out or reimbursing me. Any deal that looks too good to be true, probably is. I have asked BBQ world to help with a customer service number for Weber, but the one they gave me is not correct. All very disappointing Chris White, 07717 153148

We ordered a new garden furniture set on Saturday afternoon and it arrived in great condition on Tuesday morning. The furniture is of fantastic quality and the delivery service was perfect. The couriers called in advance to let me know a time for delivery and they were a very helpful 2-man delivery team to bring the pallet to as close to the front door as possible. Thank you Dawson's and GardenFurnitureWorld.

Purchased on Friday. Delivered on Monday and Liam was excellent and very informative and the delivery went smoothly. Love the outside furniture set then we knew we would as our friends bought the same one ten years ago and it still looks like new. Only pick would be we would have preferred the set without the parasol which we will not use.

Shoddy Charlbury lounge set, bought May 2024. Sharp nails protruding from chairs, sofa & table. Weave on all items rough, worn finish, with fibres flaking and deteriorating. Very disappointed. Phoned Dawson customer service. Told us to contact Kettler direct, then cut us off twice. Asked to speak to a manager, told not available but would call back. No call. So, made four phone calls to Kettler, several emails including photographs of faulty furniture. Asked for replacement set. After appearing to take our complaint seriously were shocked when told by email that they would not replace despite the evidence we'd provided of fault. Told us to contact Dawsons! The furniture remains inside, as not fit for use. Wasted £,1000. Neither Dawsons or Kettler willing to take responsibility. Wish I'd read the other many poor reviews before buying from Dawsons, be warned. From looking at many other extremely bad reviews about Dawson's on Trustpilot they are indeed ripping consumers off. Will be following this up. Maybe Rip Off Britain would be interested in researching this story?!

I ordered a Bramblecrest Tetbury Bistro Set. The price was good. The ordering and payment was very easy. Dispatch was quick and the product arrived safely with very good packaging on a pallet. Very easy to follow instructions and tools supplied to assemble the table. All in all a very good experience shopping with Dawson’s through their garden furniture world website.