Dawson's Department Store
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Terrible customer service
8/1 update - failed! Didn’t even try to find a different way to deliver even though they suggested I place another order and they would look into it. Got a very rude response on email from Lucy - don’t bother is my advice. A score of 3.5 and declining says it all with not a single response to negative feedback from Dawsons. I placed an order for several items totalling over £400 with a 25% discount. The order was sent via DPD - who are totally useless in this area. The driver couldn’t be bothered to drive up to my house (twice) so he marked two attempts as a failed delivery and returned the goods to dawsons (Just Linen). I had to dispute the charge on my credit card as Dawsons don’t answer their emails. Eventually I went on chat and spent 20 minutes talking to the most unhelpful (may as well have been a robot) individual imaginable. I asked if I ordered again (I still want the items) it could be delivered by a different courier (no was the reply). I decided to risk it but noticed the discount had dropped to 20% - obviously this is unacceptable as the failed deliveries are Dawsons fulfilment process and I cannot decide to use a better courier. I spoke to the chat agent - TOUGH was the reply. Honestly I’m lost for words - I use all the Dawsons stores but when it goes wrong - don’t bother contacting them - absolutely terrible customer experience. I asked for the MD’s name to flag my terrible experience- no you cannot have that. It’s not like it’s a secret it’s on the internet! Come on Dawsons - get this under control! UPDATE: I have just reordered - and requested any courier other than DPD - let’s see if Dawsons can get this to me safely?