Dawson's Department Store
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Mis selling BBQ lost me £200
Purchased a Weber bbq in the recent promotion to get £200 cash back. The Dawsons website displayed the offer but did not inform you that it was limited to a number of applicants. The terms of the offer were not visible via to view until the item had been despatched and a link was sent to you to look at the process. As the offer was available until September and my purchase was on 9th August - I assumed I would get the money back. The bbq was delivered - photos of the packaging barcode were submitted as per the directions to claim my cash back. I was informed that the offer was closed. I contacted Weber direct - they were not helpful. I made a formal complaint to Dawsons but had no response! I am unable to return the item as it was delivered to my terraced house on a pallet so had to be unpacked on the pavement. This is clear mis-selling and I am £200 worse off - I would not have purchased it if I had known. I will never use this store again.