Dawson's Department Store
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Excellent Customer Care from Dawsons Department…
I cannot recommend Dawsons Department Store enough, I purchased a kettle from them online in 2022 and sadly in April the kettle started leaking and should have been covered under warranty for a repair. The well known kitchen appliance company still had my leaking kettle after three months and hadn’t repaired it. A formal complaint fell on deaf ears and they returned my kettle un-repaired and they claimed that I’d sent them the wrong kettle! Photographs sent of my leaking kettle with serial numbers were looked over and their customer services claimed it was out of their hands. That’s when Iain from Dawsons Department Store Customer Services stepped in and resolved the situation by sending me a new kettle. What can I say … kind, caring, understanding, compassionate and certainly went the extra mile. Excellent service all round and I’m so happy to have the new kettle as I’ve been surviving on a small travel kettle for three months. The proof of an outstanding company is when there is a problem, Dawsons I cannot praise you enough.