Big thumbs down
Big thumbs down Disgusting ordering system. Murphy knows nothing. You cannot contact anybody. I don’t normally shop with this mob and will never do so again. Very big thumbs down

Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
Big thumbs down Disgusting ordering system. Murphy knows nothing. You cannot contact anybody. I don’t normally shop with this mob and will never do so again. Very big thumbs down
I ordered and paid for wine etc on 20/04/2023. They reckon delivery 2 to 4 business days. BUT their subcontractors only work Monday to Friday, yet Dan Murphys operate 7 days per week. They state business days, but they in fact operate 7 days per week, they do not state their subcontractors work 5 days per week. I have had so much trouble with their deliveries, it is not funny.
If I could give zero stars, I would. Two aborted delivery attempts. When I was finally able to speak to someone, the driver's "excuse" (Dan Murphy's customer agent's word) was that the driver couldn't find parking. What a joke. The driver can't find parking so aborts delivery? Don't delivery drivers "look" for parking? And I arranged my day, staying home, for 4-hour delivery window. I would not recommend Dan Murphy's for delivery.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Absolutely disgusted in Dan Murphy's delivery Service. I work, that's how I afford to buy alcohol... I organised with much difficulty a day to work from home to accept delivery. then in the afternoon I got a message to say they tried to deliver there was an issue.... I WAS AT HOME CAN SEE MY GATE FROM MY DESK (and hear it) NO ONE OPENED MY GATE OR CAME TO MY DOOR... Delivery returned to depot as no one home!!!! WT absolute Ferk! .... I cannot buy the purchase in store, they will only deliver it!! If they can actually get a delivery driver to get out of the car and go see if anyone is home - like at the front door!!! An unlocked gate should not be a roadblock for a lazy assed delivery person! I'd like to see them hauled over the coals for this, absolutely furious :( I purchased over $230 worth of goods... have now purchased elsewhere - I can only imagine it will take a week or more to get my refund! So very disappointed in Dans... I'll never shop there again, I'd rather pay a bit more for an actual product.
Not happy with Dan Murphy's!! Viewed an online members only special price for a particular wine. Went in to my local store and was told we could buy it direct instore without going online. The employee looked up the product on the computer and told me it was not available for that price, even though it was broadly advertised on the internet. His excuse was that the specials are sometimes only available for certain stores or states. Bull crap. Told him l could buy it at my local Harry Brown Liquor store for a a similar price. He again went on line and said " no that is not the price-it is $4 more" But l said it is advertised for 6 for $60. No, sorry that does not correspond with my search. It leads me to believe that there online information varies to the customers seach informationyet l thought the internet is the same for all. Does this mean they doctor the information in the hope that you will pay the price and not be bothered to go eslewhere? So l went to Harry Browns Liquor and guess what? I bought the wine for the advertised price and also received a $10 off next purchase coupon and an entry into their current cash promotional draw. So Dan Murphy - "stick your business up you no where", as this consumer has lost all confidence in your business practices and will not return.
Keep politics out of business!
Can't give no stars. Order purchase for a party and you take my money, then review it and cancel my order without communication other than a email stating order is cancelled.......no online assis tant even knowing store is open even asking and getting confirmation the order can be collected by nominated person . Then we get a message back stating money will be returned in 2-7 days . Poor form you bunch of corporate knobs. Can't actually talk to the store is very poor
Thinking I would save time & effort placed online order .. early in the week Thursday notified delivery today between 11and3 ok. No delivery Friday notified order with not be coming today . No further notifications .. Sat. No notifications No Delivery Now off to purchase for my get together tonight. Guess what .. Not going to Dans
I ordered a dark beer to be picked up in our store in Engadine. 2 days later I am still waiting to be told it is ready for pick up. Nothing. With talk to Murphy who is not being available to talk about my problem, I hunt around and find my order has been cancelled. The product is still available online so I wish to know what has happened. No contact at all to inform me whatsoever. I am moving to another outlet that looks after their clients.
Joondalup - no common sense at all. Went in - me, husband, son (nearly 19). Loaded our trolly and went to purchase. They wouldn't serve me because when asked if our son might drink some of this, we replied honestly with yes, they said he needed his ID. He wasnt paying. He didnt have his actual ID as was only with us as we have just been to the gym store with him a few doors down. They wouldnt accept his digital copy ID. Had we said no he wouldn't be drinking it, then it would have been ok. Where has common sense gone. Had he been 12 yrs old, they would never has asked us and we would have walked away with the purchase. We all live together. He has his own membership with them, which they gave him once they had viewed his ID on a prior visit. Just bonkers that all they want to say is 'it's the rules, we dont make the rules, we cant help it'. Whatever happened to common sense.
I was treated with disrespect at Dan Murphy Gladesville.I took a bottle of wine back that was off.My receipt was faded and ripped so she refused to swop the bad wine for a new one .She was very sarcastic put me down humiliated me in front of other customers.I am an elderly professional lady .I spend lots of money at DM never taken anything back in my life to be treated in such an appalling way was humiliating and embarrassing.I left in tears .Another customers saw me crying in the carpark and said She is a nasty one go to Fair Trading about this . DM needs to be accountable to allow a bully to use their position of power to make you feel upset. I now have a witness who saw this.This is unprofessional behaviour
Am so disgusted with Dan Murphy delivery service! It's none existed. If ever anyone wants wines delivered make sure you place the order 12 months in advance. You might get lucky. Why do you even bother having trucking devices?? You don't comply. Absolutely appalling. Will NEVER EVER BUY ANYTHING FROM YOU ON LINE. You people must be the worse delivery service in the country. Shame on you!!
Why is the beer always warm? I've been coming to the Bunbury store for the last 2 years on a Sunday when nowhere else is open and after 2 years i have never been able to purchase a block of beer that is cold enough to drink. I think 2 years of trying to buy cold beer from this place is probably a joke on me, maybe I'm a slow learner, but if you plan on drinking today don't bother with this place. And before anyone says oh it's because we sell so much and can't keep beer in the fridge long enough, i have no problem buying cold beer from your opposition Unfortunately they're not open on Sunday 😒
I am extremely unhappy with the way DM controls the market and controls what is sold in their stores. This is all about the Chardonnays they choose to carry, or bury in this case, when they are obviously popular brands; DM doesn't seem to have the same view or maybe the wine companies will not sell to DM's ant the price DM wants. 2 brands in particular, Rawson's Retreat and Yellow Tail chardonnay have both been removed from DM's shelves with no explanation. you are still able to buy both these brands from Choice and Lick her land for a great price' shame on you Dan Murphys, stop trying to control the market!! Very unhappy
I am utterly fed up with this shambles of an operation. First, failed delivery because the driver could not be bothered to find a park. He said there were no parks but I was home, there were parks. Second, I was lied to by the first Dan Murphy's agent who said it would be delivered on the same day as the first failed attempt. It wasn't. Thirdly, I was told it would be delivered on the 3rd of January. Only for no delivery to arrive. Lied to again. At all times I was told I would get a text to inform me of the delivery time. I didn't, lied to and mislead again. And then they have tried to deliver without letting me know. No text. How do you expect me to be home? This is the most incompetent logistics set up I have witnessed. I ordered this product on the 12 of December! I've been lied to and mislead from the start and I still don't have the goods a month later. It would be quicker for me to drive to Tasmania to the brewery and collect my goods. Utterly useless.
- Failed to deliver twice even though paid for delivery - Had to wait 2 weeks before first response was received from 4 emails.- Didn't pick up the phone either - Asked me if I wanted to now collect the order or have it redelivered. As I'd paid for delivery at a certain time, I requested to have it redelivered at nominated time - order did not show again. - Still have not received order of over 150 AUD placed 3 weeks ago.
I ordered from UK for Gold Coast delivery more than 2 weeks before Christmas. Delivery was guaranteed within 2-3 days. Only half the order was delivered and the other half was lost "in transit" Impossible to speak to anyone, useless WebChat service, didn't respond to emails and eventually managed to contact them via Social Media. Undelivered order was damaged and returned to sender but nobody told me. Eventually received a refund and the postage cost.
I placed an order with Dan Murphys 2 weeks ago and it is still "in transit" no answer on the 1300 number and the live chat advises to call the number on the bottom of the page which there is none. I went to my local store and they said they can't help as it is an online order. What can I do. This is an order over $300 full of Christmas presents and for Christmas and which is now done and dusted. Absolutely appalling for what is meant to be a large reputable business :(
i ordered two cartons of beer only one turned up i have tried on FOUR occasions to contact Murphy"s Very Very poor service I will not buy again from the outlet. Just not interested in their clients
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
This profile hasn't been claimed by the business owner.