Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
A big shout out to Loretta at Echuca Dan's. A superstar in helping me today gathering my supplies for a 21st. She went above and beyond and was so friendly -awesome customer service!! Thanks for your help :)
Loretta at Dan Murphy's Echuca, was bubbly, friendly, helpful & made shopping in store pleasant. Keep up the great friendly service
I very disappointed with Dan Murphy's Strathfield on Friday 23/02/24 I had 2 orders of 20ctns Heineken and 2ctns VB for my Nephew wedding party, on Monday 26/02/24 they canceled my orders and don't let me know WHY??? They shouldn’t take my orders I can orders from First Choice they will beat the price On Tuesday 27/02/24 Customer service team members asking me to call 1300 658 200 but they do nothing. I’m not happy 😠
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
For the last 4 months a 6 pack of wine offered but every time I order there is only 1 wine available. Misleading advertising. Bot useless, customer service rep unable to help, where is contact with a human that you can discuss your problem with. Switching to 1st Choice. At least I get Fly Buy points.
One week the price of a product is $60 with a $58 members discount ..Then the next real price is $58 without members discount ..Then the follwing week the same product is $65 ..Will the real price please stand up ..I'm starting to question the pricing policy that Dan's so proudly promote ..
Regarding the Gladesville store...certainly wouldn't put it in the category of service with a smile. Also, a very thorough bag investigation. There's a book how to Win Friends and Influence People. The staff seem to have been forced to read the book How to P-iss People off and Wind them up!!!!!!!
I would like to say how great the customer service was from a guy by the name of Kerry. He works at the Oxley Dan Murphy’s. He was very knowledgeable in what I asked him and assisted me the whole time I was there as I was not familiar with the place and some alcohol. I would like to make a mention that he was great.
I don’t understand why they don’t send that work experience guy back to school and spend the money on getting a qualified web page designer. Trying to navigate their site to place an order is a nightmare!
I was writing review abouth Dan Murphys seling Corona from China and they moderate my review and decided to not publish, very bad , very disappointed
Very expensive
Don't buy any alcohol from this scumbag company. Dan Murphys refuse to accept orders from and deliver to the Northern Territory. This has been a decision made in the name of political correctness only. If you purchase from this company you contribute to the discriminatory policies that they place upon law abiding citizens who should have the same rights as every other citizen in Australia
The Click and Collect app never works. Complained to Store Manager who said it was some Internet Company that supplied the Service. And that there had bee many complaints Rang the Complaints Line and the message was I had to complain online You are obviously trying to discourage anyone contacting you Shame on your Company!
I purachased from their website a case of 12 wines. Only 6 were delivered (I actually had to collect as Aus Post said they could not find my address to which I have been living for the last 38 years and always get my mail). I tried the online chat and that was useleas they did not understand, they could see I purchased during a pomotion and then just ended the chat as they probably realised they were wrong. Do not trust the online purchase system.
Delivery service says it's delivered, but nothing was delivered or left at the door. I've been charged for products that weren't delivered, which I believe is illegal, if I could rate at zero stars, I would! Shocking!
Your Dan Murphy APP is painful. Password reset doesn’t work, multiple other issues over the last 6-months. I like your shops but won’t be returning, so frustrating. Everything is geared to members prices and your members APP should be 100%. Sorry, very poor in my experience.
My Dad purchased 6 Bottles of Sparkling Shiraz - Seaview, from the Bay Rd Store, They were stored in Terracotta Pipes as is the majority of his Wine Collection. One of the bottles exploded, red wine & glass everywhere, the base of the bottle & the neck all still in place, damage was the middle of the bottle. There was nothing that had happened for this to take place… The bottle was taken back to the store of purchase, the Staff Member was not interested in returning the bottle to Seaview, he shut down the conversation. Did not want to discuss it, he was actually offhand & rude… A 25ish year old bloke from Bay Rd Cheltenham Store - learn some empathy when dealing with an 80 year old man with a brain injury… Customer Service is not just Sales…
Order not delivered Another personal complaint that I wish to speak personally to a real customer service officer regarding this serious complaint . All phone numbers refer to contact “Murphy “ I am finding it impossible to speak to anyone from Dan Murphy’s - live chat didn’t solve my problem .
Emily at the Greenhills store told me 2 weeks ago when I had a significant purchase for Christmas gifts that "We don't match First Choice prices so I can't do that!" Like hello first choice is Dans main competitor? So I went in today to buy some more brandy to stock up at home for our next lot of visitors and showed her Liquorland nearby had the same product cheaper. She gave me a filthy look and tapped on her computer for a while and turned around and smiled and said nup can't do that Liquorland don't have stock. (Least that made her smile) so I left the store much to a very shocked looking Emily and went to Liquorland where there was plenty of stock and saved myself $30.
Worst experience on delivery ever!! Ordered 2 Christmas gift boxes last Dec 16 as a gift for a friend and it was mentioned that the delivery date will be on or before Dec.23,2023. But guessed what, 1 box was delivered only last Jan 3,2024 and the other 1 box last Jan 4,2024!. What a joke it was! It's supposed to be a Christmas and New year present but only got delivered after. I'd like to think that this company is a scam. I called their no.but will only ask to leave a message, sent email several times and they barely reply. I was chasing them about my delivery,only after i asked for cancellation amd refund then they get to proceed with the delivery. Customer nservice is so poor, they did not even apologise for the late delivery and all. I even asked for a discount for the trouble they cause but nothing. No apologise, No compensation, nothing! They only stress you out with your deliveries. Very poor customer service. Dont waste your time ordering from here.
The list for delivery of hampers was shared in the month of Nov 2023 and the gifts were not delivered until Jan 2024. Worst customer service ever! Even after giving business of nearly $10,000 there is no response from the team.
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
This profile hasn't been claimed by the business owner.
