Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
Dan Murphy's faces significant criticism from consumers, primarily due to issues with delivery and customer service. Many reviewers express frustration over late or failed deliveries, with some stating they waited at home during designated windows only to receive notifications of attempted deliveries when they were present.
The app is frequently described as "hopeless," complicating the ordering process further. Despite these challenges, a small number of customers highlight positive experiences, praising the helpfulness and friendliness of staff, particularly in-store. Some appreciate the good service and prices when visiting locations directly. However, the overwhelming sentiment reflects dissatisfaction with the overall service and delivery reliability. Overall, Dan Murphy's struggles to meet customer expectations, leading to a predominantly negative impression.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.5 | 244 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 7 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 1.4 | 8 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.6 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.8 | 5 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 244 most recent reviews.
“Staff always looking to assist you, especially trying new products”
“The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.5 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.3 out of 5 (poor) | +60% | 244 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Dan Murphy's is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
244 reviews of Dan Murphy's. Filter by what matters to you.
Leaving one star as I could not leave zero. Beware, they will take your money and not deliver. I have a case of champagne I ordered and the tracking had it as left depot for 21 days! They go round in circles and then wish you an amazing new year and claim they are genuine and they won't release the goods you have paid for. Their customer service is deplorable.
Dan Murphy’s used to stand out due to their range of drinks. Admittedly they have a good range of wine, but have dropped the ball on their spirits and liqueur ranges. No Vok, Steinbok or similar liqueur range anymore. No range from Newcastle Distilling. No reason to shop there anymore - will get it online direct, I just wish I had known before Xmas! I get rewards points at BWS that is more convenient to get to.
Well they’ve done it again, I ordered a case of beer and a bottle of Dubliner yesterday and paid $15 for a 2 hour delivery at about 2pm, the Dubliner came but no beer, I chased it up with them twice and was told it would be there in 2 hours. True to form they didn’t show up, didn’t call, no contact what so ever. It’s Xmas day and I have no beer. Thanks again to Dan Murphy’s for clearing demonstrating that you really couldn’t give a toss
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I purchased Frangelica because it was on special - as pointed out by staff member. The checkout girl asked if I were a member and I said I did not think so. On getting home I find I paid full price whereas if either staff member had informed me that membership was free I could joined and received the price I expected. Poor customer service.
If I could give DM a negative review I would! Placed an online order for my husbands 50th, the driver (caught on our security cameras) drove RECKLESSLY down the wrong side of our street and DAMAGED OUR PROPERTY. Lodged a complaint and after waiting 2 months for a response, Management claim that they will not compensate us for the repair as the damage was done to the nature strip, which is owned by the Council. The Council didn’t pay for the repairs, we had to as the homeowners!! Appalling!
By way if update to my previous comments Dan’s have now referred the issues I have raised to their Legal Term.They seem to be unable or unwilling to give a straight answer to my simple question whether changes to their Price Guarantee Terms and Conditions preclude me , as on online customer,taking advantage of their policy.I live 75 kms from my nearest Dans in a Regional area where potential competitors are limited.I have over an extended period of time successfully cited a price from a Dan’s competitor in Sydney who offers an onsite retail facility and an Australia wide delivery service for online orders. Any reference to other than in store purchases appears to have been deleted from the Dan’s Terms and Conditions and no one is prepared to confirm if online purchase purchases still qualify for discount and whether click and collect orders can be picked up at a nominated store.Over recent times Dan’s have been inconsistent in their interpretation of the now deleted provisions regarding online orders and whether they could be picked up or had to be delivered. If anyone is encountering similar problems please raise them with Dan’s.
On line order system crashes constantly. It discourages you to order anything from underwraps
I did an online order for Christmas drinks - wine, bubbles and a carton of beer. When the courier delivered my order, he mentioned that one of the cartons seemed to be leaking. I had a look and it was the carton of beer that was leaking. It also had a jagged hole in the side of the carton. When I opened it one of the bottles was smashed, it was the bottle right in line with the hole. I looked on the Dan Murphy's website and my heart sank a bit when I saw that I needed to use their chatbot thing, I don't do well with chatbots! But I got myself a cuppa and started what I thought would be a long, drawn out process. Nope! The customer service person (Julia) was absolutely lovely, she apologised for the damaged delivery and offered me a replacement or a refund. I said I'd prefer a replacement, and Julia asked if I was going to be home that night (I was) as if I was she would arrange delivery for that same night. Julia also said I would receive an email with details of the replacement order and a tracking number for it. The email arrived within 10 minutes of finishing the chat, and there was another apology. Less than 2 hours later a replacement carton arrived. Now in my, and I would think anyone's book, that is outstanding customer service. Thanks Julia and Dan Murphy's, love your prices, your range and I'm tickled pink with your customer service as well :-)
Avoid Dan Murphy's Gifting Hub. Order never delivered. You can not telephone to enquire but must send a message via a 'live chat' that has no one at the other end and they endeavour to get back to you in the next business day. Absolute rubbish customer service left me embarrassed with the gift recipient.
Went in store and grabbed two 700ml bottles of jack Daniels. $54.95 each. I asked for the price match of an online store that was selling jack for just on $47. manager said we can match it but have to charge me for delivery! I said are you serious? She said the other store is an online store I said so what, that meets the conditions of price match, its on Murphys website. Absolute disgrace as a manager and rude as. So much for dud Murphys price match. Fair trading should investigate this mob. Anyone notice Murphys doesn't have the decency to respond or reply to these complaints. I haven't been back since
The website is totally unusable, you cannot search, you cannot use the drop down menu categories, whatever you try to press it either comes up with 0 result or it hangs and you have to start over. I don´t think I have ever experienced a worse website!
Apropos delivery! It seems the crew in Toowoomba aren't focused on the issues of delivery. I've ordered some grog, and have to wait 3 plus days for delivery?! Are you "skitting" me?! I live five minutes from Dan's. It's only because I'm laid up with this cancer "tish", that I feel it's best I don't drive. But here's the thing. I ordered my groceries from Wooworths (they're also just there near Dan's) and they got the bloody stuff to me in under an hour...WTF?!!! Will someone get someone to do something. If I had a wheelbarrow, I could do better than the chosen delivery crew. Just pathetic IMO...but then, it is Queensland, isn't it! It's getting very bloody tedious guys!!!
Their prices are excellent. Their online ordering system is good. Their selection of products is very good. However, all of this means absolutely nothing if the delivery service is garbage. And believe me, their delivery service is the worst I have ever encountered. I have had parcels from China, the USA and England delivered quicker that Dan Murphy's. So if you want your drinks in a timely manner, go to a physical store. If you want to die of dehydration waiting for your order, use the on line Dan Murphy's site.
would not recommend Dan Murphy Delecombe Ballarat
Went to store at Woolloongabba Brisbane Could not believe what I saw I was waiting outside for a taxi and it was around closing time for the store 9 pm Saturday 19 th October. A car pulls up very fast and out gets this visibly intoxicated person and maybe on other things. Couldn't even walk straight to the store. As he entered I alerted the security staff who was a university student and did not look like he was qualified to be a security officer. He was extremely laid back and couldn't care less he was really drunk. I watched how he just checked his id at checkout. He comes back out and can't even enter his car. He opens the front door then realises the back door needs opening to put his alcohol in. He then stumbles into the car and speeds at huge speed out of carpark. Anyone walking on that street could of been run over. Then the taxi driver I am waiting for pulls up. He ignores me and gos and buys alcohol while he is working then gets back in taxi and drives off.
Do not purchase from gifting hub, received message to say gift sent, but to wrong state, then received acceptance email to say delivery to correct address next day and re confirmed correct address, 6days later no gift and asked to send further $3.30 after postage had already been paid. Live chat is of milo use, email support is even worse, what a shambles… so not gift or refund , wish I had never bothered 😢
North Ryde. Bombastic, rude and arrogant manager wasted an hour of my carer’s time over trivial issue. Want to complain? Want to speak to a customer service officer? All not available. Shameful experience.
Thanks to a terrible store manager Jack at Brighton Dan Murphy's who has no concept of customer service. I would think long and hard about letting an employee like this run a store on busy weekends.
I wanted to create an account with Dan Murphy. They sent me a verification code. I entered said code with the correct numbers in the correct order within the allotted time. Their system said: Invalid code! I clicked on "Send me a new code." New code sent. I entered said code with the correct numbers in the correct order within the allotted time. Their system said: Invalid code! I clicked on "Send me a new code." New code sent. I entered said code with the correct numbers in the correct order within the allotted time. Their system said: Invalid code! I clicked on "Send me a new code." New code sent. You get the picture. I chatted with their Agent Harry, who suggested I not make repeated requests for a new verification code. I suggested Harry work on a user-friendly website. I FAILED to make Harry understand that telling me the code his useless website sent was invalid was not user-friendly. He repeated his comment, presumably as a kind of verbal sandbag because he couldn't take any more criticism. When I asked Harry if he knew of any problems with Google Chrome (the browser I was using) this was all too difficult for Harry's head. Harry hung up on me!
Dan Murphy's is a prominent Australian retail chain specializing in the sale of alcoholic beverages, including wine, beer, and spirits. The company operates both physical stores and an online platform, allowing customers to browse and purchase a wide range of alcoholic products conveniently. Dan Murphy's is known for its extensive selection, competitive pricing, and commitment to providing customers with a satisfying shopping experience. Targeting a diverse customer base that includes casual consumers, event planners, and connoisseurs, Dan Murphy's aims to cater to various preferences and occasions. The company emphasizes quality and value, offering products from well-known brands as well as local and international selections. Through its user-friendly website, customers can easily access product information, reviews, and promotional offers, enhancing their overall purchasing experience.
This profile hasn't been claimed by the business owner.
