Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find
Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.
The person I booked the cruise with was a great help and gave me good advise
Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.
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It would be a 5 but im always honest and my booking had an error in it which had to be rectified, however this was done with wonderful professionalism and efficiency by the booking Agent Shona Pritchard, What a credit she is to the company friendly and a pleasure to deal with. Got me a cheaper deal than i could find elsewhere even if only by a few pounds they all help. I shall certainly be booking my next cruise with Shona im a firm believer in being loyal when im so well treated.. so a special thanks to Shona Pritchard. I've felt compelled despite the error in the booking initially to add an extra star 🌟 and make it the full 5, the reason is simple I've since made two changes of cabin by my request and Shona has put up with me being ( a complete pain to her i am sure ) she has done this for me with a smile and laugh and made me feel valued still even though i was changing my mind like the weather for several days. So i really can't fault them one bit. They thoroughly Deserve every one of those 5 Stars 🌟 Once again thank you to Shona for being so patient with me and staying friendly and extremely professional
Date of experience: April 24, 2023
James (Akos Hanko) very prompt, very helpful, very efficient and very knowledgeable.
Date of experience: April 24, 2023
I have to say that Mikey helped us so much with the booking of our Cruise. He explained everything and managed to link our booking to our Daughter and family so we are close to each other.
Date of experience: April 23, 2023
I have been on lots of cruises with cruise 1st and they have always been good, Martin was very helpful giving me lots of information about all my options, and also says he will be there for us until our departure.
Date of experience: April 21, 2023
Had quite a good telephone call with agent from Cruise 1st. Made our booking with him and received confirmation once all completed via our e-mail.
Date of experience: April 20, 2023
Booked a 15 night cruise from Southampton in September. David was most helpful and knowledgeable in regard to the Ship. I felt convenient in confirming our booking.
Date of experience: April 20, 2023
