Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find
Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.
The person I booked the cruise with was a great help and gave me good advise
Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.
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www.cruise1st.co.uk1,000 total • Write a review
The process of purchasing travel insurance was easy and straightforward
Date of experience: May 19, 2025
Excellent service from Steph Hunter. Managed to answer any questions we had. Extremely patient and understanding. Cannot wait for our cruise.
Date of experience: May 14, 2025
Booked P&O cruise over Xmas 2024. P&O issued rear cabin on Britannia E740 on Deck 10. Paid £700 each for a balcony instead of Inside cabin and the one we were given couldn't be used because of SOOT falling on the balcony every day, even when at sea. Tried to claim a refund for the £1400 from Cruise1st and was told that it is nothing to do with them as I did not have a contract with them. They said that my contract is with P&O. P&O say that my contract is with Cruise1st. Visa said that my contract is with Cruise1st but Visa couldn't get involved because my payment went directly to P&O even though it was Cruise1st that I booked everything with and it was them that took my card payment details. Cruise1st don't want to take any responsibility and they also fail to tell you that you do not have a contract with them. ABTA are a waste of time. All Bark and no bite. All in all this was the second cruise that we have booked with Cruise1st and P&O. It will also be the last. Promise to call you back but never have the balls to do so. They send email instead.
Date of experience: May 14, 2025
David made it very easy to book and adjust the holiday to suit us and even added dates on for more relaxation. Definitely will book with them again
Date of experience: May 14, 2025
I had the misfortune of booking with this company and received the poorest service I have ever experienced. Cruise itinerary changed multiple times, flights changed due to a cyclone that didn’t even hit our destination - spoke with other guests who were heavily compensated and we were not, apparently because we did not complain loudly enough or in a timely enough manner. Conducting ourselves in a respectful manner with this company had the opposite effect and we were dismissed at every turn. We tried to gain help from them prior to flying home and again were dismissed. Once home, they were even more dismissive and rude because as far as they were concerned, we were no longer their problem. Would score them zero if there was an option to and will NEVER use their services again. We paid in the region of £15 k for a cruise for 4 adults and did not get the cruise that we agreed to. Not even close. This was meant to be a holiday of a lifetime before one of our group started aggressive cancer treatment on their return, however, even trying to explain this to the staff fell on deaf ears. It has taken me a while to write this as I still struggle to comprehend how poorly we were treated.
Date of experience: May 8, 2025
US
Booked a Cruise & Stay to Australia & New Zealand. Absolutely brilliant service, advice and suggestions from Kirsty Charman. We have only been on a cruise once before so needed help! Kirsty was so friendly and talked me through everything and gave recommendations and explained everything I needed to do before my Cruise in March 2026. I booked my first cruise with a different company and I had to contact them for assistance on everything, so was apprehensive booking another, but I needn't have worried. I can't praise Cruise1st & Kirsty Enough.
Date of experience: May 8, 2025
It's easy to book because staff are friendly and accommodating with the issue of the booking not waited long the queue and they explained easy to understand.
Date of experience: May 6, 2025
