Cruise1st
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BE VERY aware that they take your money but take no responsibility. YOUR CONTRACT IS NOT WITH THEM. So no comeback,
Booked P&O cruise over Xmas 2024. P&O issued rear cabin on Britannia E740 on Deck 10. Paid £700 each for a balcony instead of Inside cabin and the one we were given couldn't be used because of SOOT falling on the balcony every day, even when at sea. Tried to claim a refund for the £1400 from Cruise1st and was told that it is nothing to do with them as I did not have a contract with them. They said that my contract is with P&O. P&O say that my contract is with Cruise1st. Visa said that my contract is with Cruise1st but Visa couldn't get involved because my payment went directly to P&O even though it was Cruise1st that I booked everything with and it was them that took my card payment details. Cruise1st don't want to take any responsibility and they also fail to tell you that you do not have a contract with them. ABTA are a waste of time. All Bark and no bite. All in all this was the second cruise that we have booked with Cruise1st and P&O. It will also be the last. Promise to call you back but never have the balls to do so. They send email instead.