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Review summary
Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find
We have booked several cruises with cruise 1st and their service is second to none. We also cancelled 2 cruises earlier this year due to bereavement and they showed so much compassion, managed to get our money refunded and were just so helpful. A special note for Emma Short who is so good with getting the best price and we wouldn't use anyone else
Have been using cruise 1st for our last 3 cruises! Wouldn’t book through anyone else now, the service each time has been outstanding. All service agents we’ve dealt with have been lovely & make you feel that no question you may have is too much trouble for them, to obtain the information you require!
Would thoroughly recommend
We booked with a man named “ akos “ I have now booked 3 cruises with him. He is super friendly, always seems to beat any price anywhere else and his response times are unmatched, we always hear back from him within 5/10 minutes of emailing. Due to Akos helping us we will always now use cruise 1st to book. Thank you, he is a credit to the team!
I saw a cruise on the tv which my wife fancied doing for her 60th birthday. It started with three days in Mauritius. I called and was told that it was room only basis. We wanted it on an all inclusive basis.The girl said she would look if it was available and email me a quote. Within the hour we had a very reasonable quote. I called back but it was too late. She said she would call me back first thing the next day. Sure enough she did as she said.perfect , we booked straight away. If only everyone else would do as they said, my life would be so much easier. 10/10
Bucket list trip booked through Michael which needed several adjustments to flights and hotels sorted out by Sue and Nichole in after sales. They were very patient with our challenging demands!!!
Got a call from Akos about a cruise I booked via the website. Akos was brilliant from start to finish explaining all about the cruise how much to pay etc etc
then going through the deposit and then ringing me back to say all was fine and cruise was booked.
Although we shop a lot online without talking to someone it was like shopping in the past and actually talking to a human. Akos was very professional in his job & is a credit to Cruise 1st well done.
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