Review summary

Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

DR
Easy but thorough process

Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find

R
Overall great but did not realise that…

Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.

The person I booked the cruise with was…

The person I booked the cruise with was a great help and gave me good advise

KR
Very helpful

Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
GK
5 out of 5 stars

James was very helpful and…

James was very helpful and knowledgeable, he made the booking process very easy and pleasurable, thanks James.

Date of experience: June 6, 2025

PG
5 out of 5 stars

We have booked several cruises with…

We have booked several cruises with cruise 1st and their service is second to none. We also cancelled 2 cruises earlier this year due to bereavement and they showed so much compassion, managed to get our money refunded and were just so helpful. A special note for Emma Short who is so good with getting the best price and we wouldn't use anyone else

Date of experience: June 3, 2025

NG
5 out of 5 stars

Have been using cruise 1st for past 3 years

Have been using cruise 1st for our last 3 cruises! Wouldn’t book through anyone else now, the service each time has been outstanding. All service agents we’ve dealt with have been lovely & make you feel that no question you may have is too much trouble for them, to obtain the information you require! Would thoroughly recommend

Date of experience: May 29, 2025

JM
5 out of 5 stars

AKOS is the best customer service agent!

We booked with a man named “ akos “ I have now booked 3 cruises with him. He is super friendly, always seems to beat any price anywhere else and his response times are unmatched, we always hear back from him within 5/10 minutes of emailing. Due to Akos helping us we will always now use cruise 1st to book. Thank you, he is a credit to the team!

Date of experience: May 28, 2025

DB
5 out of 5 stars

Reliable service

I saw a cruise on the tv which my wife fancied doing for her 60th birthday. It started with three days in Mauritius. I called and was told that it was room only basis. We wanted it on an all inclusive basis.The girl said she would look if it was available and email me a quote. Within the hour we had a very reasonable quote. I called back but it was too late. She said she would call me back first thing the next day. Sure enough she did as she said.perfect , we booked straight away. If only everyone else would do as they said, my life would be so much easier. 10/10

Date of experience: May 27, 2025

P
5 out of 5 stars

James was very helpful and thorough…

James was very helpful and thorough even though I was organising a cruise / several stopovers/ bullet train in Asia. Would definitely recommend.

Date of experience: May 26, 2025

CA
5 out of 5 stars

We’re booked 5 cruises with yourselves…

We’re booked 5 cruises with yourselves had no problems.

Date of experience: May 22, 2025

JF
5 out of 5 stars

Very helpful and reactive

Very helpful reactive email communications. Reservation simple. Good explanations and friendly.

Date of experience: May 22, 2025

AC
5 out of 5 stars

Bucket list trip

Bucket list trip booked through Michael which needed several adjustments to flights and hotels sorted out by Sue and Nichole in after sales. They were very patient with our challenging demands!!!

Date of experience: May 22, 2025

SW
5 out of 5 stars

First Class Experience

Got a call from Akos about a cruise I booked via the website. Akos was brilliant from start to finish explaining all about the cruise how much to pay etc etc then going through the deposit and then ringing me back to say all was fine and cruise was booked. Although we shop a lot online without talking to someone it was like shopping in the past and actually talking to a human. Akos was very professional in his job & is a credit to Cruise 1st well done.

Date of experience: May 21, 2025

Previous1•••345•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.