Cruise1st
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Don’t book with this company
I had the misfortune of booking with this company and received the poorest service I have ever experienced. Cruise itinerary changed multiple times, flights changed due to a cyclone that didn’t even hit our destination - spoke with other guests who were heavily compensated and we were not, apparently because we did not complain loudly enough or in a timely enough manner. Conducting ourselves in a respectful manner with this company had the opposite effect and we were dismissed at every turn. We tried to gain help from them prior to flying home and again were dismissed. Once home, they were even more dismissive and rude because as far as they were concerned, we were no longer their problem. Would score them zero if there was an option to and will NEVER use their services again. We paid in the region of £15 k for a cruise for 4 adults and did not get the cruise that we agreed to. Not even close. This was meant to be a holiday of a lifetime before one of our group started aggressive cancer treatment on their return, however, even trying to explain this to the staff fell on deaf ears. It has taken me a while to write this as I still struggle to comprehend how poorly we were treated.