Friendly and professional
Friendly and professional
4.6
Excellent
1,000 reviews
5-star
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1-star
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Review summary
Covers Timber & Builders Merchants is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great service on the phone and in person
Great service on the phone and in person when I collected the timber order
Excellent service
Excellent service, competitive price and great quality. Wasn’t at home when delivered, but driver left the large bag of gravel and sleepers in exactly the right place so as not to block the driveway. Couldn’t be happier and would recommend.
Quality timber
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.coversmerchants.co.uk
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
DB
The driver was extremely helpful…
The driver was extremely helpful indeed, and brought the blocks into my back garden as I am disabled and unable to manage heavy work. Top marks for service and please give my thanks to the driver. David
Date of experience: July 2, 2025
rg
Quick efficient delivery and helpful…
Quick efficient delivery and helpful driver. However I am still short of two cans of fence paint that was out of stock. Any news of that please?
Date of experience: June 30, 2025
MC
Great experience
Great experience. Easy to navigate website. Ordered what I needed, got a prompt reply to arrange delivery. All delivered as requested by a very friendly guy. Timber is now going down for decking. And great prices. Would 100% use them again.
Date of experience: June 29, 2025
mr
Ordered and paid for the timber online
Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they would phone me back to let ne know how long it would take to get it, im still waiting for that phone call.
Date of experience: June 28, 2025
MD
Excellent Customer Care
Only made a small order by their standards but it was handed as though it mattered to them as much as me. Slight hiccup with delivery but they were on top of it and contacted me to advise etc. I am very happy with Covers
Date of experience: June 27, 2025
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