Review summary

Covers Timber & Builders Merchants is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

PH
Great service on the phone and in person

Great service on the phone and in person when I collected the timber order

S
Excellent service

Excellent service, competitive price and great quality. Wasn’t at home when delivered, but driver left the large bag of gravel and sleepers in exactly the right place so as not to block the driveway. Couldn’t be happier and would recommend.

Quality timber

Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.

Company details

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All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
P
5 out of 5 stars

Excellent service

Excellent service, slight hiccup with delivery but resolved swiftly and satisfactorily. Would absolutely recommend

Date of experience: June 27, 2025

C
5 out of 5 stars

Great Communication from the branch

Great Communication from the branch. Delivery driver was very helpful and polite.

Date of experience: June 25, 2025

KM
5 out of 5 stars

Good quality product.

Good quality product. Delivered efficiently

Date of experience: June 25, 2025

CD
5 out of 5 stars

Really helpful driver

Really helpful driver. Great service and the cheapest price for MOT type 1 bulk bags (inc delivery) anywhere.

Date of experience: June 25, 2025

G
5 out of 5 stars

Satisfied Customer

I ordered from one depot but couldn't get there and the company switched my order to a nearer depot quickly and easily. the staff were friendly and helpful.

Date of experience: June 24, 2025

JC
5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team

Date of experience: June 24, 2025

c
5 out of 5 stars

Driver went above and beyond to ensure…

Driver went above and beyond to ensure my delivery was put where I wanted it

Date of experience: June 24, 2025

JC
5 out of 5 stars

Good service, good timber

The website was easy to use. The counter staff were very friendly and helpful. The yard staff were equally friendly and helpful. The timber purchased was well priced and of good quality

Date of experience: June 24, 2025

TG
5 out of 5 stars

Easy online order and received delivery…

Easy online order and received delivery date requested

Date of experience: June 24, 2025

RD
5 out of 5 stars

Very helpful and pleasant driver

Very helpful and pleasant driver. Placed my bulk bag gravel exactly where I wanted it.

Date of experience: June 23, 2025

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