Friendly and professional
Friendly and professional
4.6
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Covers Timber & Builders Merchants is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great service on the phone and in person
Great service on the phone and in person when I collected the timber order
Excellent service
Excellent service, competitive price and great quality. Wasn’t at home when delivered, but driver left the large bag of gravel and sleepers in exactly the right place so as not to block the driveway. Couldn’t be happier and would recommend.
Quality timber
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.coversmerchants.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
CF
I ordered via the website but as I…explained it’s incorrect details of stock held
I ordered via the website but as I hadn’t heard anything. Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d ordered from, they eventually said another branch had the items (3lrngths of wood) would be delivered from it. 7 days after order! Also couldn’t give me an or pm timing. Website needs update daily!
Date of experience: July 12, 2025
J
Great value for money
Great value for money. Friendly and very efficient delivery.
Date of experience: July 11, 2025
JG
Great experience ordering my new kitchen….
Great experience ordering my new kitchen units Darren was very knowledgeable and helpful throughout the whole process thank you!
Date of experience: July 10, 2025
JP
First time, would recommend.
Easy website, follow up call, spot on delivery and a great product at a great price. I bought 20-40mm Shingle. Would recommend and will use again.
Date of experience: July 8, 2025
PT
Incredibly helpful and best price…
Incredibly helpful and best price locally
Date of experience: July 8, 2025
SD
Great service, thanks
Contacted me to confirm delivery date. Sent a perfect alternative to an out of stock product and the delivery driver could not have been more helpful, patient and accommodating. Can’t ask for more than that. Thanks
Date of experience: July 8, 2025
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