Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 81 - 90 of 541 reviews
SI
Absolutely amazing service
Absolutely amazing service. A special mention to Emily who went above and demand to meet a very strict deadline working on a very challenging case. Not only she delivered but kept me informed all the way through. Very calm and assuring. I would strongly recommend Conveyancing Direct for excellent customer service and also for the speed at which it is delivered
Date of experience: December 20, 2024
Am
Do not instruct this firm
Conveyancing Direct act for a party in my chain and William H Brown (part of the same group of companies) are also involved. I don't know exactly what is going on as neither firm acts for me. However, over the last 6 weeks or so, we've repeatedly been informed that there are only a few small issues to resolve yet we never move forward. More recently, we have been told several times that the party concerned are ready to exchange when they are not. Agreed dates for completion come and go. At the eleventh hour we were told that there was an issue about the source of the party's deposit which surely should have been dealt with at the outset. Even now Conveyancing Direct do not have cleared funds for the deposit, despite saying that they would be ready to exchange last week. I am surprised that Skipton Building Society, the ultimate owner of Conveyancing Direct and William H Brown is willing to be associated with such poor service. I've moved house several times and this is my worst experience (nothing to do with my own solicitors who have been excellent). I can only say do not instruct these solicitors or agents.
Date of experience: December 11, 2024
LD
AVOID AT ALL COSTS!!
We are at the top of the chain and not even using this solicitor thank goodness. CDPL are acting for the buyers at the bottom of the chain. They are absolutely useless! We should have at least exchanged at the end of October but we're still waiting. CDPL raised enquiry after enquiry, and apparently when they did get them back they sat on them for days and didn't action them. Enquiries have been going on since October!!! The file handler left. It's now been passed to a new handler who has raised yet more enquiries. Our chain is about to collapse through no fault of our own and if this happens we stand to loose thousands just from this companies incompetence. This will be raised to the senior file handler but to be honest this won't make any difference as CDPL couldn't care less. What makes this even more alarming in that CDPL must be reading all the negative reviews about their company yet no response from them! None of us in the chain know where we are going to be for Christmas at this stage. It's just outrageous that they can mess around with people lives like this, yet alone what it must do to anyone who suffers with mental health. If your estate agent tries to recommend a solicitor to you, DON'T DO IT and find your own. AVOID AVOID AVOID AT ALL COSTS!!
Date of experience: December 9, 2024
NR
A great experience with Reece
A great experience with Reece. He was incredibly efficient and prompt in his responses via email. We were working up to a tight deadline to remortgage and he did all he could to push this through for us before the deadline. Thanks Reece!
Date of experience: December 2, 2024
MS
Maggie S
US
AVOID!!! company are by far the worst
AVOID!!! company are by far the worst This is a totally incompetent company, lazy and slow. we have a first time buyer and I have no chain. The process of selling a house through this company was the most stressful experience we have ever had. It's taken so far 6 months and still no closer to completing. They lie constantly and delay at every opportunity, regularly claiming things have been done only for us to find out weeks later that they were lying and still things to be done. They keep saying this is the last query/waiting for paperwork, then come up with another excuse. For example: It’s a shared ownership sale but they told the buyer she needs building insurance before the exchange, which was never needed in the first place! (not with shared ownership as this is already in with the rent). The buyer is in tears, hoping her and her kids would be in by Christmas. After all this time, we still feel we are nowhere near exchange as there are still late paperwork waiting to come back which should had been sent ages ago. The buyers mortgage deadline will pass soon within weeks and she will have to reapply which will again take time. This sale should had taken 3-5 months to complete. If you want a quick easy sale, I would advise finding another solicitor Anyone considering using this company - RUN
Date of experience: November 26, 2024
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