Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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💬Hasn't replied to negative reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 71 - 80 of 541 reviews
H
Hannah
US
Auction property
I would like to say a big Thankyou to Freya, she was on the ball with everything, couldn’t fault her. If you had any questions you could ring her anytime. Auction property completed in the 56 days. Guided me through every step of the way, always available at hand, would definitely recommended.
Date of experience: January 24, 2025
K
Kelly
US
Victoria was outstanding helping us
Victoria was outstanding helping us with our conveyancing for our first property. We had lots of questions and needed a lot of guidance, nothing was too much trouble for Victoria!! Thank you much for you kindness, patience and completing our first purchase !
Date of experience: January 24, 2025
PL
I was very surprised to read all the…
I was very surprised to read all the negative reviews on here. My experience of remortgaging (through Skipton) has been nothing but smooth, speedy and efficient. Idalia Adamczewska was my case handler and she communicated clearly at all times. The whole process from application to completion was done in six weeks and that included the Christmas break.
Date of experience: January 21, 2025
M
Matt
US
DO NOT USE THIS COMPANY
If your estate agent recommends you use conveyancing direct, please for your own wellbeing decline there very unkind offer! They are a awful company to deal with, I've had to constantly chase for information, I have been lied to, they attempted to charge me for services they didn't do (over £800 worth), a simple no chain, new build, shared ownership took nearly 19 weeks to complete. Oh, and they make you sign up to an online portal that is never updated then they have the cheek to charge you for it. The 5 star reviews on trust pilot seem very lacking in detail so i wouldn't trust that they are genuine experiences. Don't make the same mistake as me as a first time buyer thinking the estate agents recommendation was the best choice, you have been warned
Date of experience: January 10, 2025
MB
Excellent service
Excellent service Reece Seymour handled my remortgage efficiently and I would highly recommend him
Date of experience: January 10, 2025
SP
Sam P
US
Stressful and Disorganized Experience
Poor communication and inconsistent service made our home-buying process unnecessarily stressful. We were contacted by multiple solicitors without clear points of contact, emails went unanswered, and their online portal was outdated. Unexpected fees—some inaccurate—on completion day and months later added to the frustration. For the £3,700+ we paid, we expected much better service. Would not recommend them.
Date of experience: January 6, 2025
JP
Highly recommended
A very efficient service from start to finish. The response times were impressive and information was explained clearly. Highly recommended.
Date of experience: January 3, 2025
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